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Firefox freezes since v19 update when/after loading some websites (iMAC)

Posted

Firefox freezes since v19 update when going to some links I often use. Safe mode does not help. Firefox v20beta1 did not help either. I have to kill Firefox to end. I am running Firefox on an 2011' model of an iMAC.

Sample of a website not working anymore with firefox (but working properly on safari or IE): http://journals.lww.com/ejanaesthesiology/Fulltext/publishahead/Comparison_of_the_Airtraq_and_the_Macintosh.99286.aspx

Firefox freezes since v19 update when going to some links I often use. Safe mode does not help. Firefox v20beta1 did not help either. I have to kill Firefox to end. I am running Firefox on an 2011' model of an iMAC. Sample of a website not working anymore with firefox (but working properly on safari or IE): http://journals.lww.com/ejanaesthesiology/Fulltext/publishahead/Comparison_of_the_Airtraq_and_the_Macintosh.99286.aspx

Modified by mustela7

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Simple plug-in that handles Citrix connection files
  • Mit dem QuickTime Plug-in können Sie eine Vielzahl von Multimedia-Inhalten auf Webseiten anzeigen. Weitere Informationen erhalten Sie auf der Web-Site für QuickTime.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • View PDF documents within your web browser.
  • iPhoto6
  • doubleTwist Web Plugin

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/Darwin/de/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add to Search Bar 2.0 (add-to-searchbox@maltekraus.de)
  • All-in-One Sidebar 0.7.18 ({097d3191-e6fa-4728-9826-b533d755359d})
  • Bitdefender Antiphishing 1.0.36 (rblaph@bitdefender.com)
  • CheckPlaces 2.6.2 (checkplaces@andyhalford.com)
  • Custom Buttons 0.0.5.5 (custombuttons@xsms.org)
  • Easy Google Translate 4.3 (easygtranslate@wrlf.com.br)
  • Evernote Web Clipper 5.5 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Feedback 1.2.2 (testpilot@labs.mozilla.com)
  • FoxyProxy Standard 4.2 (foxyproxy@eric.h.jung)
  • Go Parent Folder 2.7 (goParentFolder@alice)
  • gTranslate 0.9 ({aff87fa2-a58e-4edd-b852-0a20203c1e17})
  • LastPass 2.0.20 (support@lastpass.com)
  • Open in Browser 1.11 (openinbrowser@www.spasche.net)
  • Print Edit 9.0 (printedit@DW-dev)
  • Quick Search Bar 3.0.14 (quicksearch@peter.faj)
  • Tab Mix Plus 0.4.0.5 ({dc572301-7619-498c-a57d-39143191b318})
  • Table2Clipboard 1.5.3.1 ({9ab67d74-ec41-4cb2-b417-df5d93ba1beb})
  • Tile Tabs 8.6 (tiletabs@DW-dev)
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • UnMHT 6.2.4 ({f759ca51-3a91-4dd1-ae78-9db5eee9ebf0})
  • WOT 20130129 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Xinha Here! 0.17 ({5B280457-4290-40c2-9441-EA647775F824})
  • Add-on Compatibility Reporter 2.0 (compatibility@addons.mozilla.org) (Inactive)
  • GoogleEnhancer 1.87 ({21e48e29-f574-4619-b65d-0f00eea92e5b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x6720
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 6970M OpenGL Engine
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.link.open_newwindow.restriction: 0
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.dont_prompt_on_enter: True
  • browser.search.openintab: True
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.tabs.closeWindowWithLastTab: False
  • browser.tabs.warnOnClose: False
  • browser.zoom.siteSpecific: False
  • dom.max_chrome_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.checkCompatibility: False
  • extensions.checkCompatibility.10.0: False
  • extensions.checkCompatibility.10.0a: False
  • extensions.checkCompatibility.11.0a: False
  • extensions.checkCompatibility.12.0: False
  • extensions.checkCompatibility.12.0a: False
  • extensions.checkCompatibility.3.6: False
  • extensions.checkCompatibility.3.6.previous: False
  • extensions.checkCompatibility.3.6b: False
  • extensions.checkCompatibility.3.6b.previous: False
  • extensions.checkCompatibility.3.6p: False
  • extensions.checkCompatibility.3.6p.previous: False
  • extensions.checkCompatibility.3.6pre: False
  • extensions.checkCompatibility.3.6pre.previous: False
  • extensions.checkCompatibility.3.7a: False
  • extensions.checkCompatibility.3.7a.previous: False
  • extensions.checkCompatibility.4.0: False
  • extensions.checkCompatibility.4.0.previous: False
  • extensions.checkCompatibility.4.0b: False
  • extensions.checkCompatibility.4.0b.previous: False
  • extensions.checkCompatibility.4.0p: False
  • extensions.checkCompatibility.4.0p.previous: False
  • extensions.checkCompatibility.4.0pre: False
  • extensions.checkCompatibility.4.0pre.previous: False
  • extensions.checkCompatibility.4.2: False
  • extensions.checkCompatibility.4.2.previous: False
  • extensions.checkCompatibility.4.2a: False
  • extensions.checkCompatibility.4.2a.previous: False
  • extensions.checkCompatibility.4.2b: False
  • extensions.checkCompatibility.4.2b.previous: False
  • extensions.checkCompatibility.4.2p: False
  • extensions.checkCompatibility.4.2p.previous: False
  • extensions.checkCompatibility.4.2pre: False
  • extensions.checkCompatibility.4.2pre.previous: False
  • extensions.checkCompatibility.5.0: False
  • extensions.checkCompatibility.5.0.previous: False
  • extensions.checkCompatibility.5.0a: False
  • extensions.checkCompatibility.5.0a.previous: False
  • extensions.checkCompatibility.5.0b: False
  • extensions.checkCompatibility.5.0b.previous: False
  • extensions.checkCompatibility.5.0p: False
  • extensions.checkCompatibility.5.0p.previous: False
  • extensions.checkCompatibility.5.0pre: False
  • extensions.checkCompatibility.5.0pre.previous: False
  • extensions.checkCompatibility.6.0: False
  • extensions.checkCompatibility.6.0.previous: False
  • extensions.checkCompatibility.6.0a: False
  • extensions.checkCompatibility.6.0a.previous: False
  • extensions.checkCompatibility.7.0: False
  • extensions.checkCompatibility.7.0.previous: False
  • extensions.checkCompatibility.7.0a: False
  • extensions.checkCompatibility.7.0a.previous: False
  • extensions.checkCompatibility.8.0: False
  • extensions.checkCompatibility.8.0.previous: False
  • extensions.checkCompatibility.8.0a: False
  • extensions.checkCompatibility.8.0a.previous: False
  • extensions.checkCompatibility.9.0: False
  • extensions.checkCompatibility.9.0a: False
  • extensions.checkCompatibility.nightly: False
  • extensions.checkCompatibility.nightly.previous: False
  • extensions.checkCompatibility.previous: False
  • extensions.lastAppVersion: 19.0
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d9: 3
  • gfx.blacklist.webgl.msaa: 4
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1361385827
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.extensions-tabmix: False
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • security.warn_viewing_mixed.show_once: False

Misc

  • User JS: No
  • Accessibility: No
Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1245 solutions 8211 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!

Helpful Reply

Thanks for the hint, but I had no luck resetting Firefox to factory defaults. Same result: loading page >> firefox non-responisve anymore. >> killed FFox and reverted back to my previously safed profile...

Thanks for the hint, but I had no luck resetting Firefox to factory defaults. Same result: loading page >> firefox non-responisve anymore. >> killed FFox and reverted back to my previously safed profile...
cor-el
  • Top 10 Contributor
  • Moderator
12497 solutions 115302 answers

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

See also:

You can try to reset (power off/on) the router.

Clear the cache and the cookies from sites that cause problems. "Clear the Cache": *Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox > Preferences > Privacy > Cookies: "Show Cookies" See also: *http://kb.mozillazine.org/Error_loading_websites You can try to reset (power off/on) the router.