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Firefox freezes since v19 update when/after loading some websites (iMAC)

Posted

Firefox freezes since v19 update when going to some links I often use. Safe mode does not help. Firefox v20beta1 did not help either. I have to kill Firefox to end. I am running Firefox on an 2011' model of an iMAC.

Sample of a website not working anymore with firefox (but working properly on safari or IE): http://journals.lww.com/ejanaesthesiology/Fulltext/publishahead/Comparison_of_the_Airtraq_and_the_Macintosh.99286.aspx

Modified by mustela7

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Simple plug-in that handles Citrix connection files
  • Mit dem QuickTime Plug-in können Sie eine Vielzahl von Multimedia-Inhalten auf Webseiten anzeigen. Weitere Informationen erhalten Sie auf der Web-Site für QuickTime.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • View PDF documents within your web browser.
  • iPhoto6
  • doubleTwist Web Plugin

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/Darwin/de/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add to Search Bar 2.0 (add-to-searchbox@maltekraus.de)
  • All-in-One Sidebar 0.7.18 ({097d3191-e6fa-4728-9826-b533d755359d})
  • Bitdefender Antiphishing 1.0.36 (rblaph@bitdefender.com)
  • CheckPlaces 2.6.2 (checkplaces@andyhalford.com)
  • Custom Buttons 0.0.5.5 (custombuttons@xsms.org)
  • Easy Google Translate 4.3 (easygtranslate@wrlf.com.br)
  • Evernote Web Clipper 5.5 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Feedback 1.2.2 (testpilot@labs.mozilla.com)
  • FoxyProxy Standard 4.2 (foxyproxy@eric.h.jung)
  • Go Parent Folder 2.7 (goParentFolder@alice)
  • gTranslate 0.9 ({aff87fa2-a58e-4edd-b852-0a20203c1e17})
  • LastPass 2.0.20 (support@lastpass.com)
  • Open in Browser 1.11 (openinbrowser@www.spasche.net)
  • Print Edit 9.0 (printedit@DW-dev)
  • Quick Search Bar 3.0.14 (quicksearch@peter.faj)
  • Tab Mix Plus 0.4.0.5 ({dc572301-7619-498c-a57d-39143191b318})
  • Table2Clipboard 1.5.3.1 ({9ab67d74-ec41-4cb2-b417-df5d93ba1beb})
  • Tile Tabs 8.6 (tiletabs@DW-dev)
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • UnMHT 6.2.4 ({f759ca51-3a91-4dd1-ae78-9db5eee9ebf0})
  • WOT 20130129 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Xinha Here! 0.17 ({5B280457-4290-40c2-9441-EA647775F824})
  • Add-on Compatibility Reporter 2.0 (compatibility@addons.mozilla.org) (Inactive)
  • GoogleEnhancer 1.87 ({21e48e29-f574-4619-b65d-0f00eea92e5b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x6720
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 6970M OpenGL Engine
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.link.open_newwindow.restriction: 0
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.dont_prompt_on_enter: True
  • browser.search.openintab: True
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.tabs.closeWindowWithLastTab: False
  • browser.tabs.warnOnClose: False
  • browser.zoom.siteSpecific: False
  • dom.max_chrome_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.checkCompatibility: False
  • extensions.checkCompatibility.10.0: False
  • extensions.checkCompatibility.10.0a: False
  • extensions.checkCompatibility.11.0a: False
  • extensions.checkCompatibility.12.0: False
  • extensions.checkCompatibility.12.0a: False
  • extensions.checkCompatibility.3.6: False
  • extensions.checkCompatibility.3.6.previous: False
  • extensions.checkCompatibility.3.6b: False
  • extensions.checkCompatibility.3.6b.previous: False
  • extensions.checkCompatibility.3.6p: False
  • extensions.checkCompatibility.3.6p.previous: False
  • extensions.checkCompatibility.3.6pre: False
  • extensions.checkCompatibility.3.6pre.previous: False
  • extensions.checkCompatibility.3.7a: False
  • extensions.checkCompatibility.3.7a.previous: False
  • extensions.checkCompatibility.4.0: False
  • extensions.checkCompatibility.4.0.previous: False
  • extensions.checkCompatibility.4.0b: False
  • extensions.checkCompatibility.4.0b.previous: False
  • extensions.checkCompatibility.4.0p: False
  • extensions.checkCompatibility.4.0p.previous: False
  • extensions.checkCompatibility.4.0pre: False
  • extensions.checkCompatibility.4.0pre.previous: False
  • extensions.checkCompatibility.4.2: False
  • extensions.checkCompatibility.4.2.previous: False
  • extensions.checkCompatibility.4.2a: False
  • extensions.checkCompatibility.4.2a.previous: False
  • extensions.checkCompatibility.4.2b: False
  • extensions.checkCompatibility.4.2b.previous: False
  • extensions.checkCompatibility.4.2p: False
  • extensions.checkCompatibility.4.2p.previous: False
  • extensions.checkCompatibility.4.2pre: False
  • extensions.checkCompatibility.4.2pre.previous: False
  • extensions.checkCompatibility.5.0: False
  • extensions.checkCompatibility.5.0.previous: False
  • extensions.checkCompatibility.5.0a: False
  • extensions.checkCompatibility.5.0a.previous: False
  • extensions.checkCompatibility.5.0b: False
  • extensions.checkCompatibility.5.0b.previous: False
  • extensions.checkCompatibility.5.0p: False
  • extensions.checkCompatibility.5.0p.previous: False
  • extensions.checkCompatibility.5.0pre: False
  • extensions.checkCompatibility.5.0pre.previous: False
  • extensions.checkCompatibility.6.0: False
  • extensions.checkCompatibility.6.0.previous: False
  • extensions.checkCompatibility.6.0a: False
  • extensions.checkCompatibility.6.0a.previous: False
  • extensions.checkCompatibility.7.0: False
  • extensions.checkCompatibility.7.0.previous: False
  • extensions.checkCompatibility.7.0a: False
  • extensions.checkCompatibility.7.0a.previous: False
  • extensions.checkCompatibility.8.0: False
  • extensions.checkCompatibility.8.0.previous: False
  • extensions.checkCompatibility.8.0a: False
  • extensions.checkCompatibility.8.0a.previous: False
  • extensions.checkCompatibility.9.0: False
  • extensions.checkCompatibility.9.0a: False
  • extensions.checkCompatibility.nightly: False
  • extensions.checkCompatibility.nightly.previous: False
  • extensions.checkCompatibility.previous: False
  • extensions.lastAppVersion: 19.0
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d9: 3
  • gfx.blacklist.webgl.msaa: 4
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1361385827
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.extensions-tabmix: False
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • security.warn_viewing_mixed.show_once: False

Misc

  • User JS: No
  • Accessibility: No
Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Helpful Reply

Thanks for the hint, but I had no luck resetting Firefox to factory defaults. Same result: loading page >> firefox non-responisve anymore. >> killed FFox and reverted back to my previously safed profile...

cor-el
  • Top 10 Contributor
  • Moderator
10754 solutions 96771 answers

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

See also:

You can try to reset (power off/on) the router.