Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After starting Firefox, the first letter I type will not show. This is not a keyboard problem

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by philipp

basdefize
basdefize
more options

I use Windows 7 ultimate. It also occurs when I start-up another browser like Explorer. But it does not occur with other programs like Word or Excel. I have updated Firefox, but this did not help. Something prevents the program to recognize the first typed character. Could it be malware?

I use Windows 7 ultimate. It also occurs when I start-up another browser like Explorer. But it does not occur with other programs like Word or Excel. I have updated Firefox, but this did not help. Something prevents the program to recognize the first typed character. Could it be malware?

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, this may well be caused by malware - you're also using an outdated & vulnerable version of firefox and the flash plugin, so please update those...

Update Firefox to the latest release & https://www.mozilla.org/plugincheck/

please run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.

if you cannot solve the issue this way you could also try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering...

Troubleshoot Firefox issues caused by malware

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems