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After starting Firefox, the first letter I type will not show. This is not a keyboard problem

Posted

After Starting Firefox, I have to type the first letter twice before it shows. I also have problem logging in to webpages with passwords, have to type the password twice, even if the program indicates with a dot that it recognizes I pressed a key. This does not occur in other programs, but it does occur in the Explorer browser as well.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.6 r602
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.3"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • 5.1.10411.0
  • DivX Plus Web Player version 2.2.0.52
  • GEPlugin
  • Google Updater pluginhttp://pack.google.com/
  • DivX VOD Helper Plug-in
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • npdivxplayerplugin
  • CANON iMAGE GATEWAY Mycamera Plugin
  • 1.7.0069.3
  • e.dentifier2 Plug-in for Mozilla
  • np-mswmp
  • Office Plugin for Netscape Navigator
  • Macromedia Authorware Web Player Netscape plug-in, version 2004

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/nl/

Extensions

  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • DivX Plus Web Player HTML5 <video> 2.1.2.145 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Inactive)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)
  • Java Console 6.0.33 ({CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}) (Inactive)
  • Java Console 6.0.35 ({CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 9600 GT
  • adapterDescription2:
  • adapterDeviceID: 0x0622
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 10-2-2012
  • driverDate2:
  • driverVersion: 9.18.13.697
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 9600 GT)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.history_expire_days_min: 70
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.startup.homepage: https://www.google.nl/
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.tabs.warnOnClose: False
  • extensions.lastAppVersion: 19.0
  • font.name.serif.x-western: Arial
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0C)
  • gfx.direct3d.checkDX10: False
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1361917471
  • places.history.expiration.transient_current_max_pages: 87194
  • places.history.expiration.transient_optimal_database_size: 139509922
  • places.last_vacuum: 1302817233
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.cookies: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: Yes
iamjayakumars
  • Top 10 Contributor
416 solutions 4930 answers

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Question owner

Hi! I tried safe mode, but this does not solve the issue. Too bad! Thanks for your suggestion anyway. Bas.

iamjayakumars
  • Top 10 Contributor
416 solutions 4930 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Question owner

Hi again, restoring the factory settings did not help either....

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Which security software (firewall, anti-virus) do you have?

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Question owner

Booting the computer in safe mode indeed solves the problem. So now the question is what does this mean? Apparently it is a windows problem, but how do I tackle it? Thanks so far!