Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

videos wont play

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

tonyfitzsimons25
tonyfitzsimons25
more options

videos wont play,they play o/k in IE though,any thoughts?

videos wont play,they play o/k in IE though,any thoughts?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What kind of videos are you referring to?

Is a Flash player used to play the videos?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin