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When I open Firefox, why is there no place to enter a URL?

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at the top of my screen there is no menu item called help

at the top of my screen there is no menu item called help

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • McAfee MSS+ NPAPI Plugin
  • Nitro PDF Plug-in for Firefox and Chrome
  • NPWLPG
  • 4.0.50401.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

at the top of my screen there is no menu item called help

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1218 solutions 7977 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!
cor-el
  • Top 10 Contributor
  • Moderator
12276 solutions 113697 answers

Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible:

  • Firefox > Options
  • "View > Toolbars"

Open the Customize window to set which toolbar items to display:

  • View > Toolbars > Customize
  • Firefox > Options > Toolbar Layout
  • Check that the "Bookmarks Toolbar items" is on the Bookmarks Toolbar
  • If the "Bookmarks Toolbar items" is not on the Bookmarks Toolbar then drag it back from the toolbar palette in the customize window to the Bookmarks Toolbar
  • If missing items are in the toolbar palette then drag them back from the Customize window on the toolbar
  • If you do not see an item on a toolbar and in the toolbar palette then click the "Restore Default Set" button to restore the default toolbar set up
Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible: *Firefox > Options *"View > Toolbars" Open the Customize window to set which toolbar items to display: *View > Toolbars > Customize *Firefox > Options > Toolbar Layout *Check that the "Bookmarks Toolbar items" is on the Bookmarks Toolbar *If the "Bookmarks Toolbar items" is not on the Bookmarks Toolbar then drag it back from the toolbar palette in the customize window to the Bookmarks Toolbar *If missing items are in the toolbar palette then drag them back from the Customize window on the toolbar *If you do not see an item on a toolbar and in the toolbar palette then click the "Restore Default Set" button to restore the default toolbar set up *https://support.mozilla.org/kb/How+to+customize+the+toolbar *https://support.mozilla.org/kb/Back+and+forward+or+other+toolbar+items+are+missing