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Why can't I upload any images on any website from my computer?


I'm not able to upload any images from my computer. I tried to do it on imgur and some online pics editor as well. But it didn't work on any places. Once I was downloading photoshop but stopped in the middle as it was taking so much while downloading. And the next day, when I was uploading my display pic on a public forum, mozilla firefox stopped responding. Since then, I've been facing this problem. What should I do?

I use Firefox 18.0.1.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Adobe PDF Plug-In For Firefox and Netscape
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Question owner

Thanks for replying!

Well, I couldn't reset it though. Everytime I click Troubleshooting Information, there's a new tab appears saying Troubleshooting Information. But the problem is there's noting on that tab/page. I mean, it's just empty. It has Troubleshooting Information title though. Hope it makes sense!

And I checked the article as well. It couldn't help me either.

Modified by Nabila2007

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

Close Firefox, then when you open it hold down the Shift key. Then press the Reset Firefox button in the box that appears.

Question owner

Yes, I could it do it this time. Thanks!

Now shall I check if I can upload images now? Or have I something more to do?

Question owner

I just checked if I can upload now. Unfortunately the problem is still there. While uploading, a box appears saying the program is not responding and everything gets slow as well. So, therefore I've to close firefox. Or sometimes, I've to even close the computer.

  • Top 10 Contributor
  • Moderator
10740 solutions 96657 answers

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Question owner

No, it's still not working, cor-el.