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key icon missing in toolbar. want to remember passwords

  • 2 replies
  • 7 have this problem
  • 4 views
  • Last reply by cor-el

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I cannot locate the key icon in the toolbar. It is required to have Firefox ask me if I want to remember user names and passwords.

I cannot locate the key icon in the toolbar. It is required to have Firefox ask me if I want to remember user names and passwords.

Modified by cor-el

All Replies (2)

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That key icon is only there if you are on a web page with a log in form and you have entered data.


Make sure that you do not run Firefox in (permanent) Private Browsing mode.

  • Tools > Options > Privacy: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.