why am I getting an Access Denied error
ERROR The requested URL could not be retrieved
While trying to retrieve the URL: http://chronicle.augusta.com/
The following error was encountered:
Generated Tue, 22 Jan 2013 20:35:38 GMT by sms2.cac002.groupz.net (squid)
Additional System Details
- Shockwave Flash 11.5 r502
- IE Tab 2 Plug-in for Mozilla/Firefox
- iTunes Detector Plug-in
- Coupons, Inc. Coupon Printer Plugin
- Coupons, Inc. Coupon Printer DLL
- Google Update
- Adobe PDF Plug-In For Firefox and Netscape 10.1.4
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- DRM Netscape Network Object
- Npdsplay dll
- DRM Store Netscape Plugin
- Office Plugin for Netscape Navigator
- User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0
I updated Mozilla to the newest version and now I am getting the error code above, please fix. My business and several of my employees work with the newspaper at this address and need to visit the site regularly.
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Press and hold Shift and left-click the Reload button.
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (MAC)
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe mode start window or otherwise make changes.