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why am I getting an Access Denied error

Posted

ERROR The requested URL could not be retrieved

While trying to retrieve the URL: http://chronicle.augusta.com/

The following error was encountered:

   Access Denied.


   Generated Tue, 22 Jan 2013 20:35:38 GMT by sms2.cac002.groupz.net (squid)

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More Information

I updated Mozilla to the newest version and now I am getting the error code above, please fix. My business and several of my employees work with the newspaper at this address and need to visit the site regularly.

cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96650 answers

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.