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Firefox crashes here is the latest Crash ID: bp-e6ebd1f8-781b-46b5-a2c1-9e3682130111 it worked until this morning around 5 a.m.

Posted

I have used Firefox from the day i bought this computer. x64 windows 7 never had a problem. Now it will not open. When I click on the icon all i get is the crash report screen. tried to open in safe mode, it does the same. ran the troubleshooter and it switched to xp service pack 1 compatibility. Not very computer savvy.

Chosen solution

The involved file is wmjqnchd.dll as you can see in the modules list of the crash report.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that allows to locate the file.
You can also try to scan the Windows registry for that file (Ctrl+F).

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • WildTangent Games App V2 Presence Detector
  • VLC media player Web Plugin 2.0.2
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.1.10329.0
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130104151925
browser.startup.homepage_override.mstone
18.0
extensions.lastAppVersion
18.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104486
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) HD Graphics
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter RAM
Unknown
Device ID
0x0106
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
Driver Date
5-10-2012
Driver Version
8.15.10.2752
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 10
Vendor ID
0x8086
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics)
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6635 answers

You have malware on your PC. Please read Troubleshoot Firefox issues caused by malware

Question owner

Ok I have run all the malware detection programs listed and followed all directions. Nothing was found.

Question owner

And Firefox still wont run.

cor-el
  • Top 10 Contributor
  • Moderator
10747 solutions 96717 answers

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Helpful Reply

Ran all the spyware programs, Superantispyware found over 130 threats. All were removed. Nothing else found. Mozilla still wont work. I miss Mozilla! Any other suggestions?

ideato
  • Top 25 Contributor
616 solutions 4260 answers

Did you try also the TDSSKiller ? (the link is in cor-el's reply) , try it if you didn't already.

thank you

Question owner

Yes I ran that also. It didn't find anything,

cor-el
  • Top 10 Contributor
  • Moderator
10747 solutions 96717 answers

Chosen Solution

The involved file is wmjqnchd.dll as you can see in the modules list of the crash report.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that allows to locate the file.
You can also try to scan the Windows registry for that file (Ctrl+F).

Question owner

cor-el your awesome!!! Thank You that fixed it and I'm back on FireFox! I know exactly where I picked that up and will not be going back there.

Thank You!!!!!

cor-el
  • Top 10 Contributor
  • Moderator
10747 solutions 96717 answers

Can you tell us how and where you got this from?

Question owner

One of three torrents. Last one I was on was kat. Noticed I was being bombarded afterwards in peer blocker then Firefox shut down.