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Firefox hangs & doesn't respond when I try to login to ebay


Practically everytime I try to log into ebay the page hangs. If it goes straight to the hour-glass - then 'programme not responding ' is displaying. I have to switch off - then the 'ending programme box' (  ? or whatever it's called) comes up. Sometimes the hand is displayed & then it will either go to the arrow & then after some time may finally allow logging-in or it will go to the hour-glass & the above happens. Each time this happens I have to restart the computer. Sometimes this has happened on paypal too - but no other site that I use.

 I think the issue may be with adobe reader as I tried updating the adobe plug ins - Flash & reader but this seemed to make it worse, so I went back to the versions I already had. When I removed Flash I was able to log-in but it took ages as previously described - but I needed to reinstall it for programmes I use.

Not sure what's caused it as this has been getting progressively worse over the past couple of weeks & I'm not sure what's happened to trigger it. Other than I've started selling things on ebay? anyhow I would really be grateful of your help, Thanks Tania.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 10.3 r183
  • Next Generation Java Plug-in 10.10.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.0"
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

I have followed everything on the 'Firefox hangs or is not responding' then going thro' to - 'troubleshoot and diagnose Firefox problems'. That is:
1. Restart your computer
2. Clear your cookies and cache
3. Restart Firefox in Safe Mode
4. Troubleshoot your plugins
5. Reinstall Firefox
6. Reset Firefox
Other solutions
Check for conflicts with your Internet security software
Scan your system for viruses and spyware
Check your hard drive and RAM for errors

  • Top 10 Contributor
416 solutions 4931 answers

Please reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with the left mouse key.


  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us!


We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

Helpful Reply

Did you check for problems caused by plugins?

You appear to be having an old Shockwave Flash 10.3 r183 plugin that may not work properly with eBay.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Question owner

Hi Folks, thanks for those answers: iamjayakumars - I'm not sure at what point to reload the webpage? I'm probably being a bit slow, I'm no computer expert! But I cann't do that after it hangs. If I know that it's going to hang when I log in, at what point should I try what you suggest? cor-el - I found the Shockwave Flash 10.3 r183 thank-you! I've disabled it & it seems to help. Still slow, as I described above, but I'm able to log-in. But I've been here before with other plug-ins. So I'll restart & log-in & out a few times before I confirm problem solved! Thanks again to you both.

  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

Try to update that Flash player plugin and also make sure that Java is up to date.

Question owner

Thanks again, I have reloaded the plug-ins & updated them ( Java was already updated & didn't seem to cause a problem) and everything has been running fine now for a few days. I've also managed to solve a few other small problems from these help pages - so thanks to you all here. I just seem to have one little bug now - ebay have started a sign in for retrieving uncompleted saved sales listings & this seems to be doing the same as the main sign in before - I expect ebay will sort this out soon or I might be back!

deanelec 0 solutions 2 answers

I have the exact same problem loading ebay/paypal sign-in pages only... Thought I'd found the solutuion here when I checked and my flash and jave plugins were out of date, however after updating and rebooting the problem persists. Currently using IE8 to view ebay/paypal.


deanelec 0 solutions 2 answers

Helpful Reply

quote=Davec33 "Problem is caused by Trusteer Rapport software. You could either turn it off and wait for them to release an auto update, or completely uninstall it and then download the latest version from their website (latest is 1207.40)."

Link: https://support.mozilla.org/en-US/questions/944167#answer-389200

Uninstall/Reinstall worked for me :o)

Question owner

Thanks deanelec, will give that a try.

Previous solution worked for a while. but need to enable flash to upload pictures, but now asks me to sign in each time I do this which I cann't do 'cos flash is enabled. Catch 22!

Will try what you advice & come back - thanks

Question owner

So I've uninstalled & reinstalled Trustee Rapport - AMAZING! So much faster & don't have to disable flash. Will be back in a few days tho' .......just in case this changes over time

Thanks again

Darrell4345 1 solutions 6 answers

Thanks deanelec, uninstalling and reinstalling Trusteer Rapport worked. I also updated Java.

BillR 1 solutions 4 answers

I have found the same problem only when trying to access Ebay. I have tried to close FireFox using the Task Manager which will terminate FireFox but FireFox cannot be restarted. You need to reboot the machine. The problem seems to be related to the request from FireFox to save the password. When the box asking if you want to save the password opens in the upper left corner and I am able to see it, I click in the X to close the box and Ebay opens OK. Sometimes instead of a box with the request I get a black box about the size of the request box and no way to close it. Firefox will then hang be be unresponsive.