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Why does gmail not work in HTML anymore as it did someweeks before?

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  • Last reply by cor-el

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Until several weeks ago GMAIL worked fine in HTML. Then, after a Firefox version change it worked only in the low res version. This has happened before after a version change but remedied itself after the next version change. This time it is still not working in HTML even after several version changes!!

What can be the reason(s) for that?

Until several weeks ago GMAIL worked fine in HTML. Then, after a Firefox version change it worked only in the low res version. This has happened before after a version change but remedied itself after the next version change. This time it is still not working in HTML even after several version changes!! What can be the reason(s) for that?

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Also make sure that you aren't blocking cookies for the Gmail (Google) site.

  • Tools > Options > Privacy > Cookies: Exceptions
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Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Also make sure that you aren't blocking cookies for the Gmail (Google) site.

  • Tools > Options > Privacy > Cookies: Exceptions