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Google search just produces a blank page. (Windows8) . Google is working okay in IE. Any known issues
I use the Google Page to search. It is working okay with I.E. But the page is going blank in (Just updated) Firefox, using Windows 8.
Never had a problem before.
All Replies (20)
Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
- Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.
Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
Once done, please let us know whether the issue persists in safe mode. Thanks!
Tried your suggestion but no luck.
Ok so i figured something out about this problem. Uninstalled and reinstalled firefox, but still did not fix the issue. However, if you do the search and right click on the page after you tried the search and click reload it will appear. Still trying to figure out how to fix it, but i do not think it is on our end.
Modified by rezzel
The same problem just started on Mac OS 10.6.8, Firefox 17.0.1. Tried Safe Mode, no joy. Looks to me like it is not responding to the "Enter" key after you enter your search term.
Safari works fine.
Modified by Pervis
Right now it is only happening in firefox and clearing the cache and browsing history did not work either.
Your suggestion worked.
Right click and reload page.
But this is something I wouldn't want to do all the time.
Appreciate your efforts.
I found out how to fix the issue. Close firefox. Use the run command to open firefox in safe mode. Use fire -safe-mode in the run-as box. Reset firefox from the popup that appears and this should fix the issue. For users that do not have the run box like in windows 7 and 8. right click on the start button and click properties. Then click on customize. You will find the run command if you scroll down. I also made a tutorial for anyone.
Modified by rezzel
Unfortunately, this is the nuclear option. It wipes out all your data unless I am mistaken.
Well...I had a slight difficulty in following your instructions in windows 8, which is more my fault than yours.
But I tried another route which has solved the problem. Holding down the Shift key I clicked on the Firefox icon (on desktop), then a box appears with 2 options.
Start Firefox in Safe Mode
Reset Firefox to its original state.
Choosing to Reset still saved my browser settings, although I had to set my Firefox preferences again (which is not a hardship).
This has worked for me so I hope it helps others.
Thanks for the help.
As said before: This is a nuclear option. It resets all user's custom preferences. If you are still having this problem, please check for it in safe mode without resetting anything, and let us know whether this works. Thanks.
I only use firefox for browsing the web. I rarely place any bookmarks and passwords, well I do not like to save them at all. Any other settings, well i can change the home page, but if you use firefox for more than this by all means do not do this. I found safe mode to have the same problem.
hello, some other users have reported that the search problem only appeared when they had firefox set to specifically block cookies from google.com or one of its local domains. can you check if this is the case for you when you go into firefox/tools > options > privacy > accept cookies - exceptions...?
alternatively you might use the firefox search bar to do a google search or use https://www.google.com/webhp?complete=0 until this is somehow addressed by google (provided that this was not an intentional change).
I'm not blocking cookies, so for me it's not that. But I can certainly live with the modified search URL you give. Thanks!
Modified by GrumpySteve
I have had the same problem since upgrading to 17.0.1.
I am not blocking cookies, and Safe Mode does not fix the problem.
I know when i turned off enable java script, Google searches started working again. That is another work around. When i turned off one of the advanced options it would pop up a message asking what program to open a js script. I turned it back on and still had the same problem. Not sure how to fix the problem, but it has something to do with java scripts.
When you're getting a blank page, go to tools > web developer -> page source, and paste it in a reply here. Thanks.
In my case (OS X) I don't get a blank page although that's what I thought at first. What happens is that after you type in or select your search terms and hit "Enter", it simply stays on the same page. The script which "Enter" is supposed to activate doesn't activate, leaving you with the impression of a blank search. That is, the search is not executed.
For example, search for "xxx":
url before hitting "enter": http://www.google.com/#hl=en&tbo=d&output=search&sclient=psy-ab&q=xxx&oq=xxx&gs_l=hp.3...2025.2579.0.4126.96.36.199.0.0.0.102.257.2j1.3.0.les%3Beqn%2Crate_low%3D0-035%2Crate_high%3D0-035%2Cmin_length%3D2%2Ccconf%3D1-2%2Csecond_pass%3Dfalse%2Cnum_suggestions%3D1%2Cignore_bad_origquery%3Dtrue%2Conetoken%3Dfalse..0.0...1c.1.51-71zz_vog&pbx=1&bav=on.2,or.r_gc.r_pw.r_qf.&fp=1&bpcl=39650382&biw=1355&bih=760
url after hitting "enter": http://www.google.com/#hl=en&tbo=d&output=search&sclient=psy-ab&q=xxx&oq=xxx&gs_l=hp.3...2025.2579.0.4188.8.131.52.0.0.0.102.257.2j1.3.0.les%3Beqn%2Crate_low%3D0-035%2Crate_high%3D0-035%2Cmin_length%3D2%2Ccconf%3D1-2%2Csecond_pass%3Dfalse%2Cnum_suggestions%3D1%2Cignore_bad_origquery%3Dtrue%2Conetoken%3Dfalse..0.0...1c.1.51-71zz_vog&pbx=1&bav=on.2,or.r_gc.r_pw.r_qf.&fp=1&bpcl=39650382&biw=1355&bih=760
I can't post the page source I get - the forum won't handle it - "Please keep the length of your content to 10,000 characters or less. It is currently 96,580 characters."