Firefox 14.01 - Video won't play because of missing plugin. When I click on "install plugin" => "No suitable plugins were found." How do I play this video?
It plays without issues in Safari 6.0.2
All Replies (4)
Do you have QuickTime installed and enabled? You can check here:
Tools > Add-ons > Plugins category
If it isn't looking for QuickTime, could you post the URL to the problem page?
I'm on a MacPro. All Apple software (10.7.5) is up to date and when I hit the "Install Plugin" link on this page (the problem page wher the video on the right won't play) http://www.theactorsgreenscreen.com/profile.php?id=104&fname=Brian I'm taken to this page http://www.apple.com/quicktime/download/ with this message "QuickTime is built into Mac OS X. Use Software Update to keep QuickTime up to date on your Mac." No need to do that since I'm up to date...
HOWEVER, I do not see a Quicktime Plugin in the Tools > Add-ons > Plugin list (see attached).
Firefox should find QuickTime automatically, so it's puzzling that it's not listed at all. Here is a diagnostic approach used on Windows. I am not 100% sure this works the same on a Mac as it does on Windows, but here goes:
(1) Make sure automatic plugin scanning is enabled
In a new tab, type or paste about:config and press Enter. Click the button promising to be careful.
In the filter box, type or paste scan and pause while Firefox filters the list.
If plugin.scan.plid.all is not set to its default value of true, double-click it to switch it to true.
You're done with this tab.
(2) Rename or delete Firefox's plugin registry file
To open your currently active Firefox profile folder, use:
Help > Troubleshooting Information > "Show Folder" button
Switch back to Firefox and Exit. Pause while all windows close down and Firefox updates the files in the profile folder.
Rename pluginreg.dat to pluginreg.old or similar, or you could delete it. You are done with this folder.
Restart Firefox and see whether it finds QuickTime now. Any luck?
Does Flip4Mac that uses QT work properly with WMP type media files?
Are you running Firefox in 64 bit mode or in 32 bit mode for compatibility with some plugins?