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why is my firefox a transparent blank window every time i open it

Posted

Everytime i open my firefox its a blank blue transparent screen , please help ive restarted my machine and everything and if i deleate it and reinstall will i loose all my bookmarks ?

thanks Vimo

Everytime i open my firefox its a blank blue transparent screen , please help ive restarted my machine and everything and if i deleate it and reinstall will i loose all my bookmarks ? thanks Vimo

Chosen solution

hello vimobhana, can you try launching firefox in safe mode by pressing the shift key while it is starting and see if the issue is occurring there too? maybe a theme or hardware acceleration is interfering here...

if safemode is working, you can try disabling hardware acceleration in firefox > options > advanced > general and or disable addons that might cause the problem. it also would be interesting which graphics hardware (adapter description, driver date & driver version) you are using - you can access this information in firefox > help > troubleshooting information towards the bottom of that page... thank you

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Read this answer in context 3

Additional System Details

This happened

Every time Firefox opened

This started when...

tonight randomly and stayed that way

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.94 Safari/537.4

More Information

philipp
  • Top 25 Contributor
  • Moderator
5214 solutions 23059 answers

Chosen Solution

hello vimobhana, can you try launching firefox in safe mode by pressing the shift key while it is starting and see if the issue is occurring there too? maybe a theme or hardware acceleration is interfering here...

if safemode is working, you can try disabling hardware acceleration in firefox > options > advanced > general and or disable addons that might cause the problem. it also would be interesting which graphics hardware (adapter description, driver date & driver version) you are using - you can access this information in firefox > help > troubleshooting information towards the bottom of that page... thank you

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

hello vimobhana, can you try launching firefox in safe mode by pressing the shift key while it is starting and see if the issue is occurring there too? maybe a theme or hardware acceleration is interfering here... if safemode is working, you can try disabling hardware acceleration in firefox > options > advanced > general and or disable addons that might cause the problem. it also would be interesting which graphics hardware (adapter description, driver date & driver version) you are using - you can access this information in firefox > help > troubleshooting information towards the bottom of that page... thank you [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
philipp
  • Top 25 Contributor
  • Moderator
5214 solutions 23059 answers

from another user we found out that this might be related to malware, could you see if you have the same addons installed, remove/disable them & run a in-depth scan of your system with security software - see https://support.mozilla.org/en-US/questions/940393#answer-377118

from another user we found out that this might be related to malware, could you see if you have the same addons installed, remove/disable them & run a in-depth scan of your system with security software - see https://support.mozilla.org/en-US/questions/940393#answer-377118