Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Impossible to open pdf files


Hello, I can't see or download pdf files, when I click on a link a blank page appears, it seems that my adobe reader doesn't work properly... However when I tried to download it again, the installation fails everytime. I tried to download others pdf reader plugins and it is still not working.What sould I do ? Thanks

Additional System Details

Sites Affected


Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Affiche le contenu de l’applet Java ou un repère d’emplacement si Java n’est pas installé.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.4
  • Ce module vous permet de visualiser le contenu multimédia de nombreux sites web. Pour en savoir plus, consultez le site QuickTime.
  • 5.1.10411.0
  • Facebook Video Calling by Skype
  • View PDF documents within your web browser.
  • DivX Plus Web Player version
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Office Live Update v1.0


  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

  • Top 25 Contributor
616 solutions 4260 answers

Hi paulmessian

try to Re-initializing the plugins database and check it again.

thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Rob_Huska 0 solutions 1 answers

Helpful Reply

Ideato's solution did not work for me, but it gave me an idea...

Go to Tools > Add-ons

Then go to Plug-ins on the left, and check to see if Adobe Acrobat NPAPI is installed and enable. If so disable it. That did it for me!


Question owner

Thank you for your answers! I tried what you said but it did not change anything, still the blank page :(

  • Top 25 Contributor
616 solutions 4260 answers

Hi again paulmessian

disable the adobe reader and install the excellent PDF Browser Plugin viewer it is only for mac is : http://www.schubert-it.com/pluginpdf/

thank you