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Gmail used to work, but now has stopped working in 15.0.1

Posted

Received this error message starting a few days ago. To get to my Gmail account I have to use Safari or Chrome. When I loaded FF it worked fine, then it just stopped recently.

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

  • This problem can sometimes be caused by disabling or refusing to accept
   cookies.
Received this error message starting a few days ago. To get to my Gmail account I have to use Safari or Chrome. When I loaded FF it worked fine, then it just stopped recently. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. * This problem can sometimes be caused by disabling or refusing to accept cookies.

Additional System Details

Sites Affected

https://mail.google.com/mail/?shva=1&pli=1&auth=DQAAAHoAAAAw61Z0RKbEs4Me-F6h1AsrqrCDq259movtwGw1oPPEhXsTau3I-b1zWEqYpOYooOQftlr879Eb5hD_ZDHG5X1UaCqZwf711DU0cLwpNGtfvYa_i4HpPDDzKK6Koek0yhN-DgXBPVi1FoXBGhrdm7k0qZoVEwc2rlrqkOPd6O73Rw

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Simple plug-in that handles Citrix connection files
  • Amazon MP3 Downloader Plugin 1.0.17
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

user633449 1539 solutions 10745 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!

Question owner

Thanks for the info, but since I don't know what is an Extension, Open website or some Preferences. I am reluctant to use this suggestion. I really did not want to start over with Firefox. I can just bounce over to Safari or Chrome and not have to redo everything or simply use Firefox for the one task I need which is managing our church's website.

Just don't think it's serious enough of a problem to start over fresh.  ??

Thanks for the info, but since I don't know what is an Extension, Open website or some Preferences. I am reluctant to use this suggestion. I really did not want to start over with Firefox. I can just bounce over to Safari or Chrome and not have to redo everything or simply use Firefox for the one task I need which is managing our church's website. Just don't think it's serious enough of a problem to start over fresh. ??
user633449 1539 solutions 10745 answers

The Firefox reset isn't "Fresh", it will save all your bookmarks, history, passwords, etc. It's the best way to fix most problems. If you want to try a more detailed method, try Firefox can't load websites but other browsers can

The Firefox reset isn't "Fresh", it will save all your bookmarks, history, passwords, etc. It's the best way to fix most problems. If you want to try a more detailed method, try [[Firefox can't load websites but other browsers can]]
cor-el
  • Top 10 Contributor
  • Moderator
17671 solutions 159861 answers

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Try to disable SPDY as using this feature has been reported to cause issues with Gmail.

You can do that by setting all network.http.spdy.* prefs to false on the about:config page.

  • network.http.spdy.enabled
  • network.http.spdy.enabled.v2
  • network.http.spdy.enabled.v3

See also:

Clear the cache and the cookies from sites that cause problems. "Clear the Cache": *Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Tools > Options > Privacy > Cookies: "Show Cookies" *http://kb.mozillazine.org/Cookies *http://kb.mozillazine.org/The_page_is_not_redirecting_properly Try to disable SPDY as using this feature has been reported to cause issues with Gmail. You can do that by setting all network.http.spdy.* prefs to false on the <b>about:config</b> page. *network.http.spdy.enabled *network.http.spdy.enabled.v2 *network.http.spdy.enabled.v3 See also: *http://kb.mozillazine.org/about:config

Question owner

Thanks cor-el. That worked!

Thanks cor-el. That worked!
cor-el
  • Top 10 Contributor
  • Moderator
17671 solutions 159861 answers

You're welcome

You're welcome