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Since the recent upgrade lost my bookmarks and abIlity to hear sound on videos.How do I fix that NOW!

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  • 3 have this problem
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  • Last reply by cor-el

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Since the recent upgrade I lost my bookmarks and ability to hear sound on videos. First I lost VIDEO then thought it was fixed only to find I had no SOUND when the video opened.How do I fix that NOW!

I have lost a week fiddling with reinstalling and suggested fixes to no avail. I have important bookmarks used in project research and study plans . Can I go back to my original last working version?

NEED HELP ASAP

THIS IS A VERY DISAPPOINTING EXPERIENCE WITH WHAT I THOUGHT IS A GOOD BROWSER - NOT SO SURE ANYMORE!!!

Since the recent upgrade I lost my bookmarks and ability to hear sound on videos. First I lost VIDEO then thought it was fixed only to find I had no SOUND when the video opened.How do I fix that NOW! I have lost a week fiddling with reinstalling and suggested fixes to no avail. I have important bookmarks used in project research and study plans . Can I go back to my original last working version? NEED HELP ASAP THIS IS A VERY DISAPPOINTING EXPERIENCE WITH WHAT I THOUGHT IS A GOOD BROWSER - NOT SO SURE ANYMORE!!!

Modified by movision

All Replies (2)

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Hi movision,

Sorry you are having problems with lost bookmarks. I note you had problems last year /questions/851481 and hopefully this time you will have been routinely making your own backups of bookmarks.

So two steps

  1. Immediately make a backup of your firefox profile
    (That ensures any auto bookmarks are preserved). IMPORTANT do this first, restoring bookmarks overwrites existing bookmarks. Put the restored files somewhere safe such as your Windows desktop.
  2. Did you create any bookmark backups, if so the linked article above explains how to restore those bookmarks

You may also be interested in using Firefox sync, if you have a second device,as it allows you to sync bookmarks on the other device; and they are effectively then backed up.

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Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can check for problems with the places.sqlite database file in the Firefox Profile Folder.

You can try to check and repair the places database with this extension:


You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin