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Something called Snap.do has hijacked my browser. How do I get rid of it?

Posted

I have used Firefox for years and I never knowingly download unknown software. Recently I have been getting this Snap.Do search screen instead of my usual browser. Does anyone know from whence it came, is it dangerous, how do I get rid of it?

Many thanks

Chosen solution

You should do the following:

Scan your Computer for Malware

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Reset Firefox


The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Read this answer in context 10

Additional System Details

Sites Affected

http://

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.4 r402
  • Picasa plugin
  • 4.1.10329.0
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Chosen Solution

You should do the following:

Scan your Computer for Malware

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Reset Firefox


The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Question owner

Thanks for that advice tylerdowner. I did it and it seems to have worked. I still don't know how this malware appeared. Must keep an eye open for it in future.

thanks

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1967 answers

The "removecomputermalware" page linked in the previous post includes complicated instructions and tells you, Make sure that you stick to the instruction, or any slight mistake will deliver undesired PC dysfunctions. Anytime you need professional help, you are welcome to contact 24/7 online computer help by starting a live chat here. ... which links to a support service that charges $69.95 per service incident.

Instead of following instructions on questionable Internet sites to remove unwanted or malicious software, see these KB articles instead: