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When I go to a website, I get a site map instead of the web page.

  • 2 replies
  • 1 has this problem
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  • Last reply by cor-el

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When I go to amazon.com, I get into their site map, but not the website page

When I go to amazon.com, I get into their site map, but not the website page

All Replies (2)

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Could you provide more details? I don't know what you mean by "site map instead of the web page".

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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).