Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

facebook

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

baroncan
baroncan
more options

hi. i made some clean up on my c drive. after the clean up some of web pages are not opening on firefox. you can find the screen shots below. can you pls assist me about my problem. i delete and reload firefox but it did't help. also i'm not suffering any problem on chrome and exp but i dont want to use them. waiting for your answer. thank you

http://imgur.com/6HUHk http://imgur.com/E1IKG http://imgur.com/GKyd7

hi. i made some clean up on my c drive. after the clean up some of web pages are not opening on firefox. you can find the screen shots below. can you pls assist me about my problem. i delete and reload firefox but it did't help. also i'm not suffering any problem on chrome and exp but i dont want to use them. waiting for your answer. thank you http://imgur.com/6HUHk http://imgur.com/E1IKG http://imgur.com/GKyd7

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Read this answer in context 👍 0

All Replies (2)

user633449
user633449
more options

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that a "Reset" creates a new profile and tries to import some settings from the old profile leaving the old profile intact, including the cache folder (about:cache) that can take up to 1 GB.

If it happens again then try this:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

See also: