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Charter web based email page does not load interface, chrome does

  • 1 reply
  • 4 have this problem
  • 3 views
  • Last reply by cor-el

wallypiper
wallypiper
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Charter support says the page uses flash and java. I have tried updating everything. reloading everything. chrome and IE both load it normally. It worked yesterday. Today, it doesn't work.

Charter support says the page uses flash and java. I have tried updating everything. reloading everything. chrome and IE both load it normally. It worked yesterday. Today, it doesn't work.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).