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Charter web based email page does not load interface, chrome does

Posted

Charter support says the page uses flash and java. I have tried updating everything. reloading everything. chrome and IE both load it normally. It worked yesterday. Today, it doesn't work.

Additional System Details

Sites Affected

http://enhanced.charter.net/index.jsp

Installed Plug-ins

Shockwave Flash

   File: NPSWF32_11_3_300_262.dll
   Version: 11.3.300.262
   Shockwave Flash 11.3 r300

MIME Type Description Suffixes application/x-shockwave-flash Adobe Flash movie swf application/futuresplash FutureSplash movie spl Java(TM) Platform SE 7 U5

   File: npjp2.dll
   Version: 10.5.0.5
   Next Generation Java Plug-in 10.5.0 for Mozilla browsers

MIME Type Description Suffixes application/x-java-applet Java Applet application/x-java-bean JavaBeans application/x-java-vm application/x-java-applet;version=1.1.1 application/x-java-bean;version=1.1.1 application/x-java-applet;version=1.1 application/x-java-bean;version=1.1 application/x-java-applet;version=1.2 application/x-java-bean;version=1.2 application/x-java-applet;version=1.1.3 application/x-java-bean;version=1.1.3 application/x-java-applet;version=1.1.2 application/x-java-bean;version=1.1.2 application/x-java-applet;version=1.3 application/x-java-bean;version=1.3 application/x-java-applet;version=1.2.2 application/x-java-bean;version=1.2.2 application/x-java-applet;version=1.2.1 application/x-java-bean;version=1.2.1 application/x-java-applet;version=1.3.1 application/x-java-bean;version=1.3.1 application/x-java-applet;version=1.4 application/x-java-bean;version=1.4 application/x-java-applet;version=1.4.1 application/x-java-bean;version=1.4.1 application/x-java-applet;version=1.4.2 application/x-java-bean;version=1.4.2 application/x-java-applet;version=1.5 application/x-java-bean;version=1.5 application/x-java-applet;version=1.6 application/x-java-bean;version=1.6 application/x-java-applet;version=1.7 application/x-java-bean;version=1.7 application/x-java-applet;jpi-version=1.7.0_05 application/x-java-bean;jpi-version=1.7.0_05 Java Deployment Toolkit 7.0.50.5

   File: npdeployJava1.dll
   Version: 10.5.0.5
   NPRuntime Script Plug-in Library for Java(TM) Deploy

MIME Type Description Suffixes application/java-deployment-toolkit QuickTime Plug-in 7.7.2

   File: npqtplugin7.dll
   Version: 7.7.2.0
   The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type Description Suffixes image/tiff TIFF image tif,tiff image/x-tiff TIFF image tif,tiff image/jp2 JPEG2000 image jp2 image/jpeg2000 JPEG2000 image jp2 image/jpeg2000-image JPEG2000 image jp2 image/x-jpeg2000-image JPEG2000 image jp2 QuickTime Plug-in 7.7.2

   File: npqtplugin6.dll
   Version: 7.7.2.0
   The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type Description Suffixes video/x-m4v Video (protected) m4v image/x-macpaint MacPaint image pntg,pnt,mac image/pict PICT image pict,pic,pct image/x-pict PICT image pict,pic,pct image/png PNG image png image/x-png PNG image png image/x-quicktime QuickTime image qtif,qti image/x-sgi SGI image sgi,rgb image/x-targa TGA image targa,tga QuickTime Plug-in 7.7.2

   File: npqtplugin5.dll
   Version: 7.7.2.0
   The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type Description Suffixes audio/3gpp 3GPP media 3gp,3gpp video/3gpp2 3GPP2 media 3g2,3gp2 audio/3gpp2 3GPP2 media 3g2,3gp2 video/sd-video SD video sdv application/x-mpeg AMC media amc video/mp4 MPEG-4 media mp4 audio/mp4 MPEG-4 media mp4 audio/x-m4a AAC audio m4a audio/x-m4p AAC audio (protected) m4p audio/x-m4b AAC audio book m4b QuickTime Plug-in 7.7.2

   File: npqtplugin4.dll
   Version: 7.7.2.0
   The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type Description Suffixes video/mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa audio/mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a audio/x-mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a video/3gpp 3GPP media 3gp,3gpp QuickTime Plug-in 7.7.2

   File: npqtplugin3.dll
   Version: 7.7.2.0
   The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type Description Suffixes audio/x-gsm GSM audio gsm audio/AMR AMR audio AMR audio/aac AAC audio aac,adts audio/x-aac AAC audio aac,adts audio/x-caf CAF audio caf audio/ac3 AC3 audio ac3 audio/x-ac3 AC3 audio ac3 video/x-mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa QuickTime Plug-in 7.7.2

   File: npqtplugin2.dll
   Version: 7.7.2.0
   The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type Description Suffixes audio/aiff AIFF audio aiff,aif,aifc,cdda audio/x-aiff AIFF audio aiff,aif,aifc,cdda audio/basic uLaw/AU audio au,snd,ulw audio/mid MIDI mid,midi,smf,kar audio/x-midi MIDI mid,midi,smf,kar audio/midi MIDI mid,midi,smf,kar audio/vnd.qcelp QUALCOMM PureVoice audio qcp QuickTime Plug-in 7.7.2

   File: npqtplugin.dll
   Version: 7.7.2.0
   The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type Description Suffixes application/sdp SDP stream descriptor sdp application/x-sdp SDP stream descriptor sdp application/x-rtsp RTSP stream descriptor rtsp,rts video/quicktime QuickTime Movie mov,qt,mqv video/flc AutoDesk Animator (FLC) flc,fli,cel audio/x-wav WAVE audio wav,bwf audio/wav WAVE audio wav,bwf Shockwave for Director

   File: np32dsw.dll
   Version: 11.6.5.635
   Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635

MIME Type Description Suffixes application/x-director Shockwave Movie dir,dxr,dcr Silverlight Plug-In

   File: npctrl.dll
   Version: 5.1.10411.0
   5.1.10411.0

MIME Type Description Suffixes application/x-silverlight npctrl scr application/x-silverlight-2 iTunes Application Detector

   File: npitunes.dll
   Version: 1.0.1.1
   iTunes Detector Plug-in

MIME Type Description Suffixes application/itunes-plugin This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox. Google Update

   File: npGoogleUpdate3.dll
   Version: 1.3.21.111
   Google Update

MIME Type Description Suffixes application/x-vnd.google.update3webcontrol.3 application/x-vnd.google.oneclickctrl.9 NVIDIA 3D VISION

   File: npnv3dvstreaming.dll
   Version: 7.17.12.9610
   NVIDIA 3D Vision Streaming plugin for Mozilla browsers

MIME Type Description Suffixes application/mozilla-3DV-streaming-plugin npnv3dvstreaming rts NVIDIA 3D Vision

   File: npnv3dv.dll
   Version: 7.17.12.9610
   NVIDIA 3D Vision plugin for Mozilla browsers

MIME Type Description Suffixes image/jps JPEG-based stereo image jps image/pns PNG-based stereo image pns image/mpo Multi-Picture Format image mpo Foxit PhantomPDF Plugin for Mozilla

   File: npFoxitPhantomPDFPlugin.dll
   Version: 2.1.1.720
   Foxit PhantomPDF Plug-In For Firefox and Netscape

MIME Type Description Suffixes application/pdf Acrobat Portable Document Format pdf RealJukebox NS Plugin

   File: nprjplug.dll
   Version: 15.0.1.13
   RealJukebox Netscape Plugin

MIME Type Description Suffixes none RealJukebox NS Plugin File none RealNetworks(tm) Chrome Background Extension Plug-In (32-bit)

   File: nprpchromebrowserrecordext.dll
   Version: 15.0.1.13
   RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In

MIME Type Description Suffixes application/x-rn-rpchromebgext-plugin RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In rpe RealPlayer(tm) HTML5VideoShim Plug-In (32-bit)

   File: nprphtml5videoshim.dll
   Version: 15.0.1.13
   RealPlayer(tm) HTML5VideoShim Plug-In

MIME Type Description Suffixes application/x-rp-html5videoshim-plugin RealPlayer(tm) HTML5VideoShim Plug-In rh5 RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)

   File: nppl3260.dll
   Version: 15.0.1.13
   RealPlayer(tm) LiveConnect-Enabled Plug-In

MIME Type Description Suffixes audio/x-pn-realaudio-plugin RealPlayer(tm) as Plug-in rpm RealPlayer Version Plugin

   File: nprpjplug.dll
   Version: 15.0.1.13
   15.0.1.13

MIME Type Description Suffixes application/vnd.rn-realplayer-javascript RealPlayer Version Plugin rpj Google Earth Plugin

   File: npgeplugin.dll
   Version: 6.1.0.5001
   GEPlugin

MIME Type Description Suffixes application/geplugin GEPlugin Windows Live™ Photo Gallery

   File: NPWLPG.dll
   Version: 15.4.3538.513
   NPWLPG

MIME Type Description Suffixes application/x-wlpg3-detect Windows Live™ Photo Gallery wlpg application/x-wlpg-detect Windows Live™ Photo Gallery wlpg Foxit Reader Plugin for Mozilla

   File: npFoxitReaderPlugin.dll
   Version: 2.0.0.1102
   Foxit Reader Plug-In For Firefox and Netscape

MIME Type Description Suffixes application/pdf Acrobat Portable Document Format pdf RealArcade NS Plugin

   File: npgcplug.dll
   Version: 1.2.0.1256
   1.2.0.1256

MIME Type Description Suffixes

  • RealArcade NS Plugin File *

Microsoft Office Live Plug-in for Firefox

   File: npOLW.dll
   Version: 2.0.4024.1
   Office Live Update v1.5

MIME Type Description Suffixes application/OfficeLive Office Live Update v1.5 Coupons Inc., Coupon Printer Manager

   File: npMozCouponPrinter.dll
   Version: 4.0.1.3
   Coupons, Inc. Coupon Printer Plugin

MIME Type Description Suffixes application/couponsinc-moz-printer-plugin-v401 Coupons, Inc. Mozilla Print Manager Coupons Inc., Coupon Printer Manager

   File: npCouponPrinter.dll
   Version: 4.0.0.7
   Coupons, Inc. Coupon Printer DLL

MIME Type Description Suffixes application/couponsinc-printer-plugin Coupons, Inc. Gecko Print Manager application/couponsinc-printer-plugin-v404 Coupons, Inc. FireFox 3.x Print Manager Zylom Plugin

   File: npzylomgamesplayer.dll
   Version: 2.0.0.1
   Zylom Plugin

MIME Type Description Suffixes application/x-zylomgamesplayer npzylomgamesplayer application/x-zylomgamesplayer;version=2.0.0.0 application/x-zylomgamesplayer;version=2.0.0.1 Virtual Earth 3D 4.00090316005 plugin for Mozilla

   File: npVE3D.dll
   Version: 4.0.903.16005
   Virtual Earth 3D 4.00090316005 plugin for Mozilla

MIME Type Description Suffixes application/x-virtual-earth-3d npve3d * Microsoft® Windows Media Player Firefox Plugin

   File: np-mswmp.dll
   Version: 1.0.0.8
   np-mswmp

MIME Type Description Suffixes application/x-ms-wmp np-mswmp * application/asx * video/x-ms-asf-plugin * application/x-mplayer2 * video/x-ms-asf asf,asx,* video/x-ms-wm wm,* audio/x-ms-wma wma,* audio/x-ms-wax wax,* video/x-ms-wmv wmv,* video/x-ms-wvx wvx,* 2007 Microsoft Office system

   File: NPOFF12.DLL
   Version: 12.0.4518.1014
   Office Plugin for Netscape Navigator

MIME Type Description Suffixes application/x-msoffice12 12.0.4518.1014 * RealArcade Mozilla Plugin

   File: npracplug.dll
   Version: 1.0.0.4
   Allows browsing on RealArcade sites with Mozilla browsers.

MIME Type Description Suffixes application/vnd.rn-realarcade-javascript npracplug.dll racscr

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0

More Information

Application Basics
Name
Firefox
Version
13.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
1-ClickWeather
1.1.9.1
false
{DCBD1271-D228-4082-9FBC-36D9B7660B03}
AVG Safe Search
12.0.0.1912
false
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
RealPlayer Browser Record Plugin
15.0.1
false
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.history_expire_days.mirror
180
browser.history_expire_days_min
30
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
3
browser.startup.homepage
about:blank
browser.startup.homepage_override.buildID
20120601045813
browser.startup.homepage_override.mstone
13.0
browser.tabs.warnOnClose
false
dom.disable_open_during_load
false
dom.disable_window_status_change
false
extensions.lastAppVersion
13.0
keyword.URL
http://isearch.avg.com/search?cid=%7Bf8daaf45-8590-4097-871a-6d41aed58d12%7D&mid=d7fe9e12309347d68036d16d5bc709db-465552…
network.cookie.prefsMigrated
true
network.dns.disableIPv6
true
places.database.lastMaintenance
1341711320
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1276732555
print.print_printer
HP Deskjet 5900 Series
print.printer_HP_Deskjet_5900_Series.print_bgcolor
false
print.printer_HP_Deskjet_5900_Series.print_bgimages
false
print.printer_HP_Deskjet_5900_Series.print_command
print.printer_HP_Deskjet_5900_Series.print_downloadfonts
false
print.printer_HP_Deskjet_5900_Series.print_edge_bottom
0
print.printer_HP_Deskjet_5900_Series.print_edge_left
0
print.printer_HP_Deskjet_5900_Series.print_edge_right
0
print.printer_HP_Deskjet_5900_Series.print_edge_top
0
print.printer_HP_Deskjet_5900_Series.print_evenpages
true
print.printer_HP_Deskjet_5900_Series.print_footercenter
print.printer_HP_Deskjet_5900_Series.print_footerleft
&PT
print.printer_HP_Deskjet_5900_Series.print_footerright
&D
print.printer_HP_Deskjet_5900_Series.print_headercenter
print.printer_HP_Deskjet_5900_Series.print_headerleft
&T
print.printer_HP_Deskjet_5900_Series.print_headerright
&U
print.printer_HP_Deskjet_5900_Series.print_in_color
true
print.printer_HP_Deskjet_5900_Series.print_margin_bottom
0.5
print.printer_HP_Deskjet_5900_Series.print_margin_left
0.5
print.printer_HP_Deskjet_5900_Series.print_margin_right
0.5
print.printer_HP_Deskjet_5900_Series.print_margin_top
0.5
print.printer_HP_Deskjet_5900_Series.print_oddpages
true
print.printer_HP_Deskjet_5900_Series.print_orientation
0
print.printer_HP_Deskjet_5900_Series.print_pagedelay
500
print.printer_HP_Deskjet_5900_Series.print_paper_data
1
print.printer_HP_Deskjet_5900_Series.print_paper_height
11.00
print.printer_HP_Deskjet_5900_Series.print_paper_size_type
0
print.printer_HP_Deskjet_5900_Series.print_paper_size_unit
0
print.printer_HP_Deskjet_5900_Series.print_paper_width
8.50
print.printer_HP_Deskjet_5900_Series.print_reversed
false
print.printer_HP_Deskjet_5900_Series.print_scaling
1.00
print.printer_HP_Deskjet_5900_Series.print_shrink_to_fit
true
print.printer_HP_Deskjet_5900_Series.print_to_file
false
print.printer_HP_Deskjet_5900_Series.print_unwriteable_margin_bottom
0
print.printer_HP_Deskjet_5900_Series.print_unwriteable_margin_left
0
print.printer_HP_Deskjet_5900_Series.print_unwriteable_margin_right
0
print.printer_HP_Deskjet_5900_Series.print_unwriteable_margin_top
0
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
false
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top
0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
500
print.printer_Microsoft_XPS_Document_Writer.print_paper_data
1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height
11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width
8.50
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
true
print.printer_Microsoft_XPS_Document_Writer.print_to_file
false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
0
privacy.cpd.cookies
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
2
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GTS 250
Vendor ID
0x10de
Device ID
0x0615
Adapter RAM
1024
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.12.9610
Driver Date
2-29-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTS 250) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
2/2 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).