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Firefox 13.0.1 won't open iCloud for 'untrusted'?

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  • Last reply by cor-el

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I run Mac OS Lion and Firefox 13.0.1. After latest Firefox update, I get an 'untrusted ctificate' message each time I try to access my iCloud account. I have cleared the browser cache, to no avail. The url reads https, when I try to use just http, always https appears, and still, no iCloud page! Safari has no qualms in opening iCloud. Hope you cannhelp me out? Raya Lichansky, Amsterdam, NL

I run Mac OS Lion and Firefox 13.0.1. After latest Firefox update, I get an 'untrusted ctificate' message each time I try to access my iCloud account. I have cleared the browser cache, to no avail. The url reads https, when I try to use just http, always https appears, and still, no iCloud page! Safari has no qualms in opening iCloud. Hope you cannhelp me out? Raya Lichansky, Amsterdam, NL

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Does it say under the technical details or if you retrieve and inspect the plugin why the certificate is untrusted?


Try yo rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.
If you have user certificates that you want to keep then export those certificates to a .cer file before removing the cert8.db file.
If that helped to solve the problem then you can remove the renamed cert8.db.old file.
Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates.