Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I'm logged in and the page knows it but it will not let me in. IE9 works.

  • 1 reply
  • 2 have this problem
  • 9 views
  • Last reply by cor-el

Hwalker1
Hwalker1
more options

I logged in to the Adobe site from Dreamweaver CS5.5. The site recognized me and displayed my name on the page. However, it did not display the welcome bar where registered users like me can make posts. See http://forums.adobe.com/community/gen.../forum_comments?view=discussions&start=0. The bar should appear just below the black Forums box on the left, with an avatar for the user.

After contacting Adobe customer support I just tried it in IE9 and Google Chrome with no problems. Entered the url in a fresh Firefox page with the same result - no access.

So I thought that I would ask you about how to fix it.

I logged in to the Adobe site from Dreamweaver CS5.5. The site recognized me and displayed my name on the page. However, it did not display the welcome bar where registered users like me can make posts. See [http://forums.adobe.com/community/general/forum_comments?view=discussions&start=0]. The bar should appear just below the black Forums box on the left, with an avatar for the user. After contacting Adobe customer support I just tried it in IE9 and Google Chrome with no problems. Entered the url in a fresh Firefox page with the same result - no access. So I thought that I would ask you about how to fix it.

Modified by NoahSUMO

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Read this answer in context 👍 0

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).