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Pogo games won't load - cleared cache, reloaded firefox, reloaded plugins, reloaded java, reloaded adobe flash - nothing is working - need NEW suggestions please.


Pogo games won't load - cleared cache, uninstalled and reloaded firefox, reloaded plugins, uninstalled and reloaded java, uninstalled and reloaded adobe flash - nothing is working - need NEW suggestions please.

Additional System Details

Sites Affected


Installed Plug-ins

  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.1 r102
  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • 5.0.61118.0
  • McAfee MSC FF plugin DLL
  • BlackBerry WebSL Browser Plug-In
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

Try doing these steps:

Install Firefox 11 from www.getfirefox.com. simply install it over your current version of Firefox to make sure all Windows Registry settings get recreated correctly.

Run all Windows Updates. Service packs, etc. You may have to run this several times to ensure that you get all needed updates.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

After doing all these steps, try restarting your computer, and seeing if Pogo will run.

If it doesn't work, go into your control panel, and uninstall every installation of Java and Flash that you have. Restart your computer again, then install them from http://fpdownload.macromedia.com/pub/flashplayer/current/licensing/win/install_flash_player_11_plugin_32bit.exe for Flash, and http://javadl.sun.com/webapps/download/AutoDL?BundleId=62313 for Java. again, restart your PC, then test.

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works find in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

If it does not help the issue, open up your Firefox Profile. Backing up your information shows you where that is stored by default. Delete or rename the "pluginreg.dat" file (make sure Firefox is closed when you do this). Test again.

Modified by Tyler Downer

  • Top 10 Contributor
  • Moderator
10737 solutions 96600 answers

Pogo uses Java, so you can try to uninstall Java and reinstall the latest 32 bit Java version to see if that helps.