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As I type a web address in Firefox, Firefox Help opens before I can finish the address. How can I prevent this?

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  • Last reply by cor-el

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If I use bookmarks the browser works and on occasion I can type an address and have it work, but most times typing anything, even one key stroke; any keystroke, immediately opens Firefox Help.

Chosen solution

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


You may also have a hardware problem with the keyboard like a sticky F1 key that still works in Firefox 3.6.

Please update Firefox to the latest version via "Help > About Firefox" or "Help > Check for Updates"
The Firefox 3.6.2 version that you currently run is no longer supported with security updates.

You can find the latest Firefox release in all languages and for all Operating Systems here:

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Chosen Solution

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


You may also have a hardware problem with the keyboard like a sticky F1 key that still works in Firefox 3.6.

Please update Firefox to the latest version via "Help > About Firefox" or "Help > Check for Updates"
The Firefox 3.6.2 version that you currently run is no longer supported with security updates.

You can find the latest Firefox release in all languages and for all Operating Systems here: