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As I type a web address in Firefox, Firefox Help opens before I can finish the address. How can I prevent this?

Posted

If I use bookmarks the browser works and on occasion I can type an address and have it work, but most times typing anything, even one key stroke; any keystroke, immediately opens Firefox Help.

Chosen solution

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


You may also have a hardware problem with the keyboard like a sticky F1 key that still works in Firefox 3.6.

Please update Firefox to the latest version via "Help > About Firefox" or "Help > Check for Updates"
The Firefox 3.6.2 version that you currently run is no longer supported with security updates.

You can find the latest Firefox release in all languages and for all Operating Systems here:

Read this answer in context 1

Additional System Details

This happened

Every time Firefox opened

This started when...

I'm not aware of any changes to my system or Firefox that should have triggered this problem.

Installed Plug-ins

  • getplusplusadobe162102
  • np-mswmp
  • Adobe PDF Plug-In For Firefox and Netscape
  • NPTURNMED
  • Musicnotes Viewer plugin 1.17.0 For more information visit Musicnotes.com
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Default Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.0 r1
  • iTunes Detector Plug-in
  • GEPlugin
  • 4.0.60831.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • Google Update
  • Java(TM) Platform SE binary
  • Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.2) Gecko/20100316 Firefox/3.6.2 (.NET CLR 3.5.30729)

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Chosen Solution

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


You may also have a hardware problem with the keyboard like a sticky F1 key that still works in Firefox 3.6.

Please update Firefox to the latest version via "Help > About Firefox" or "Help > Check for Updates"
The Firefox 3.6.2 version that you currently run is no longer supported with security updates.

You can find the latest Firefox release in all languages and for all Operating Systems here: