Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot get my computer to upgrade to 9.0 Firefox

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Matt_G

myrlm
myrlm
more options

When I open my 3.6 Firefox, it asks if I would like to upgrade. I say yes, and click the upgrade button. Everything appears to load ok. Then I get a screen to clear items shown. I clear, and there is no indication that it did not load. I can reboot the computer, and nothing has changed. Still have the old version. I have Windows XP Professional.

When I open my 3.6 Firefox, it asks if I would like to upgrade. I say yes, and click the upgrade button. Everything appears to load ok. Then I get a screen to clear items shown. I clear, and there is no indication that it did not load. I can reboot the computer, and nothing has changed. Still have the old version. I have Windows XP Professional.

All Replies (1)

Matt_G
Matt_G
more options

Hi myrlm,

You should take a look at the Knowledge Base article Update Firefox to the latest release. There is a lot of good information in there and some troubleshooting steps as well.

If that doesn't work, you might want to try installing a fresh copy of Firefox:

http://www.mozilla.org/firefox/new/

I would suggest that you first back up your personal information and bookmarks, just in case. You can find details in the article Back up and restore information in Firefox profiles.

Hopefully this helps!