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Am I missing something with upgrades?

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I got your recent newsletter with the "speedometer", which showed I was using an older/slower version of Firefox -- plus there was that annoying black pop-up. I went ahead and upgraded as per instructions. Everything seemed to work fine. But when I went back to check, the "speedometer" showed I was still using the older/slower Firefox and the pop-up popped up again. So I upgraded a second time. Again everything went smoothly. But when I went back to the "speedometer" it showed I was still using the same older/slower Firefox. Am I missing something?

I got your recent newsletter with the "speedometer", which showed I was using an older/slower version of Firefox -- plus there was that annoying black pop-up. I went ahead and upgraded as per instructions. Everything seemed to work fine. But when I went back to check, the "speedometer" showed I was still using the older/slower Firefox and the pop-up popped up again. So I upgraded a second time. Again everything went smoothly. But when I went back to the "speedometer" it showed I was still using the same older/slower Firefox. Am I missing something?

All Replies (3)

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Your Firefox version is outaded (3.5.7). Download the latest version 9.0. from the official website: http://www.mozilla.org/en-US/firefox/all.html (pick your language) and install it over the old one.

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Hi brucerossking,

Firefox is currently available in version 9

You should update it: https://support.mozilla.org/en-US/kb/Updating%20Firefox#w_how-do-i-manually-check-for-updates

or manually install the new version: https://support.mozilla.org/en-US/kb/Installing%20Firefox%20on%20Windows

here is the link to the current version: http://mozilla.org/firefox/new

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Hey --

Thanks for getting back to me so quickly on this. Turns out I had downloaded but not installed. Clicked on download, wizard appeared, installation a breeze after that.

And, of course, the new Firefox is nice and fast. (I also double-checked speedometer and it's really in.)

Thanks again, all the best in 2012, more to come as things develop --

Bruce King