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Am I missing something with upgrades?


I got your recent newsletter with the "speedometer", which showed I was using an older/slower version of Firefox -- plus there was that annoying black pop-up. I went ahead and upgraded as per instructions. Everything seemed to work fine. But when I went back to check, the "speedometer" showed I was still using the older/slower Firefox and the pop-up popped up again. So I upgraded a second time. Again everything went smoothly. But when I went back to the "speedometer" it showed I was still using the same older/slower Firefox. Am I missing something?

Additional System Details

This happened

Just once or twice

This started when...


Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Default Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.0
  • iTunes Detector Plug-in
  • GEPlugin
  • Picasa plugin
  • Next Generation Java Plug-in 1.6.0_23 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • 4.0.60831.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • Google Update
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20091221 Firefox/3.5.7 GTB7.1 ( .NET CLR 3.5.30729)

More Information


Oxylatium 44 solutions 273 answers

Your Firefox version is outaded (3.5.7). Download the latest version 9.0. from the official website: http://www.mozilla.org/en-US/firefox/all.html (pick your language) and install it over the old one.

Ro0mquy 4 solutions 32 answers

Hi brucerossking,

Firefox is currently available in version 9

You should update it: https://support.mozilla.org/en-US/kb/Updating%20Firefox#w_how-do-i-manually-check-for-updates

or manually install the new version: https://support.mozilla.org/en-US/kb/Installing%20Firefox%20on%20Windows

here is the link to the current version: http://mozilla.org/firefox/new

Question owner

Hey --

Thanks for getting back to me so quickly on this. Turns out I had downloaded but not installed. Clicked on download, wizard appeared, installation a breeze after that.

And, of course, the new Firefox is nice and fast. (I also double-checked speedometer and it's really in.)

Thanks again, all the best in 2012, more to come as things develop --

Bruce King