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Ask.com has taken over Mozilla. how do I remove ask.com and get my old toolbar back

  • 2 replies
  • 1 has this problem
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  • Last reply by cor-el

Kedelmanslp
Kedelmanslp
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Every time I open up Mozilla, ask.com search comes up on my tool bar and guides all searches in a strange way , I can't even get to my gmail account. It is not listed in programs to uninstall it. Help!

Every time I open up Mozilla, ask.com search comes up on my tool bar and guides all searches in a strange way , I can't even get to my gmail account. It is not listed in programs to uninstall it. Help!

All Replies (2)

David McRitchie
David McRitchie
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See http://kb.mozillazine.org/Problematic_extensions look for ask.com in the first table column.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can open the about:config page via the location bar and do a search for ask.com via the Filter at the top of the about:config page.
You can reset all ask.com related prefs that appear bold (user set) via the right-click context menu to their default values.

To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.

  • Use the Filter bar at to top of the about:config page to locate a preference more easily.
  • Preferences that have been modified show as bold (user set).
  • Preferences can be reset to the default via the right-click context menu if they are user set
  • Preferences can be changed via the right-click context menu: Modify (String or Integer) or Toggle (Boolean)