Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have to use Safe Mode to make changes to Options since updating to 4.0.1

  • 7 replies
  • 1 has this problem
  • 1 view
  • Last reply by ritchie58

more options

Since installing 4.0.1 from 3.7.16 I have noticed all the Options check marks are missing and the only way it seems to change the settings in Options is to use Safe Mode where the check marks become visible. The same thing is occurring with the preferences of some of the add-ons as well. I would guess some kind of Config. problem. Some feedback to address this issue would be greatly appreciated. Although version 4 is faster I'm already missing the older version that worked with no major bugs and am seriously considering either installing the older version or changing browsers.

Since installing 4.0.1 from 3.7.16 I have noticed all the Options check marks are missing and the only way it seems to change the settings in Options is to use Safe Mode where the check marks become visible. The same thing is occurring with the preferences of some of the add-ons as well. I would guess some kind of Config. problem. Some feedback to address this issue would be greatly appreciated. Although version 4 is faster I'm already missing the older version that worked with no major bugs and am seriously considering either installing the older version or changing browsers.

Chosen solution

There's a support thread for Classic Compact Options here:
http://forums.mozillazine.org/viewtopic.php?f=18&t=2139611&start=765

Read this answer in context 👍 0

All Replies (7)

more options

You probably have an extension installed which is causing that fault.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

more options

Thanks for the reply. Appreciate that! You think an add-on or my current theme might be the culprit? One way to find out is to systematically disable them one by one and see what happens. I'll give that a shot and post back my results.

more options

If you use a custom theme then revert to the default theme (Tools > Add-ons > Appearance/Themes)

Modified by cor-el

more options

I am indeed using a custom theme. Classic Compact 4.0.8 to be exact but that wasn't the cause of the anomalous behavior. I was also using an add-on for Classic Compact called Classic Compact Options 4.0.8. After disabling this add-on the check-marks did appear where their suppose to. So that is where the bug came from. By the way my OS is: Windows 7 Ultimate 64bit SP1. I also have the the same set up on a Windows XP Professional 32bit SP3 machine and do not encounter the same behavior. So the problem lies with Windows 7 and/or a 64bit operating system. I'm a newbee to this forum. Is there a way to notify the developer of this add-on about this bug? He really should be made aware of it.

Modified by ritchie58

more options

Chosen Solution

There's a support thread for Classic Compact Options here:
http://forums.mozillazine.org/viewtopic.php?f=18&t=2139611&start=765

more options

I posted a thread at Ken's blog site prior to your last post the-edmeister. So that should inform him of the bug. Thanks for all your help guys! I truly do appreciate it! Best wishes, ritchie58...

more options

After some experimenting I narrowed the problem down even further. The add-on has a option where you can change the OS background color within the theme. I had made a change to that but after reverting back to the default setting everything is just fine now. Problem solved and I can still use the add-on! Cool! I also let Ken know about this fix I discovered.

Modified by ritchie58