Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The add-on window keeps automatically popping up every time I start Firefox. How do I stop this?

  • 1 reply
  • 10 have this problem
  • 7 views
  • Last reply by cor-el

more options

Every time I start Firefox, I get an add-on window with current updates. I don't want this to happen . It just started within the last week or so.

Every time I start Firefox, I get an add-on window with current updates. I don't want this to happen . It just started within the last week or so.

All Replies (1)

more options

Try:


This can also be a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (extensions.sqlite, extensions.rdf, extensions.cache, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required.

See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the "Find Updates" button (Firefox 4: click the Tools button at the left side of the Search Bar) to do a compatibility check.