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I cannot enlarge photos on Facebook, I only get a BLACK, BLANK screen when I click on them-someone suggested it might be "Screen Resolution Setting"? I've already uploaded new firefox version. Please help!


I am not able to ENLARGE photos on Facebook, this means photos that friends post on News Feed & photos that I post in my FB photo albums. I only get a BLANK, BLACK screen when I click on individual photos. A friend suggested that I upload the New Firefox, and I did this today, but it did not resolve problem. Friend also suggested that it could be "Screen Resolution Setting"?? OR "Data Rate" too slow?? I do not know how to check these features? Please help! If it could be something else, please let me know. Thank you for your time & help!

Additional System Details

This happened

Every time Firefox opened

This started when...

I have not been able to enlarge photos for several months, except one day, and then it went right back to the same problem.

Installed Plug-ins

  • Default Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.2"
  • Shockwave Flash 10.0 r45
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object


  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20100401 Firefox/3.6.3 ( .NET CLR 3.5.30729)

More Information

  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).

  • Don't make any changes on the Safe mode start window.


You can use these steps to check if images are blocked:

  • Click the "More Information" button to open the "Page Info" window with the Security tab selected (also accessible via "Tools > Page Info").
  • Go to the Media tab of the "Tools > Page Info" window.
  • Select the first image link and scroll down through the list with the Down arrow key.
  • If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.

See also:

Rockyv180 0 solutions 1 answers

Press F5 or take the word "theater" off the end of the URL

Modified by Rockyv180