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When I am trying to enter a password for a given site, when using the shift key for password characters, Firefox pops up a prompt and ignores keyboard input.

Posted

Even when I was trying to create a password for this support ticket, when I tried to use numeric characters, the system would not accept them.

Even when I was trying to create a password for this support ticket, when I tried to use numeric characters, the system would not accept them.

Additional System Details

This happened

Every time Firefox opened

This started when...

I upgraded to Firefox 4.0

Installed Plug-ins

  • 20-20 3D Viewer - Mozilla Plug-In v5.0.4.0
  • Garmin Communicator Plug-In 2.9.3.0
  • Musicnotes Viewer plugin 1.15.4
  • np-mswmp
  • npdivxplayerplugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 8.2.6
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.2 r153
  • DivX Web Player version 2.0.3.4
  • Garmin Communicator Plug-In 2.6.3.0
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • Yahoo Application State Plugin version 1.0.0.7
  • 4.0.60129.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.2; WOW64; rv:2.0) Gecko/20100101 Firefox/4.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17575 solutions 158975 answers

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).

  • Don't make any changes on the Safe mode start window.

See:

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes). * Don't make any changes on the Safe mode start window. See: * [[Troubleshooting extensions and themes]]