IT crashes on startup but in safe mode with plugins stopped , it opens. Can you help?
Have a new Toshiba X500 laptop taken back to factory reset. Installed Firefox but as before, it crashes on startup.. Tried this in Firefox safe mode and ticked to stop addons.. Firefox then started. Obviously its useless like this. Can you advise a way forward. I really want Firefox as my browser..
All Replies (5)
As it works in safe mode it indicates there may be a problem with an add-on. When starting in safe mode, select the option "Disable all add-ons" then click "Make changes and restart". Now see if Firefox starts OK in normal mode. If it does, go to the add-ons manager (in the Tools menu select Add-ons), then re-enable one of the extensions and re-start Firefox. Keep on doing this until Firefox crashes, that will tell you what one is causing the problem.
Modified by TonyE
Thank you so much for your reply.. Yes, I realised it was probably an addon problem and had decided to progress in the manner suggested.. Wasn't sure if and where to introduce addons but you have kindly helped... Thanks again and may I wish all, a very happy Christmas..
You're welcome and Happy Christmas.
Thanks Tony Worked a treat.. Was a Flash addon which was incompatable with Firefox All working now Merry Christmas and Thanks.
There are also other things that need attention:
Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.
- Next Generation Java Plug-in 1.6.0_14 for Mozilla browsers
Update the Java plugin to the latest version.
- http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)