novids,

Our site is compatible with the newest version of Firefox. Since the videos work on other browsers and not Firefox, there is probably a plug-in or something simple that is missing. We can help you.

So we can further assist you, can you please go to www.fancast.com/computer and e-mail me the information that appears on-screen. You can e-mail me at info[at]fancast[dot]com. Also, please include a link to this page and mention that you are "novids". Once I receive your e-mail, we can go into your Firefox settings and find what is missing.

Thanks,

Joe

Xfinity TV/Fancast Customer Support

• "Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
• "Remove the Cookies" from sites that cause problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

• Don't make any changes on the Safe mode start window.

See:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
• Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems