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cannot select files to upload in google docs

  • 3 replies
  • 10 have this problem
  • 23 views
  • Last reply by PSedgwick

PSedgwick
PSedgwick
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This relates to using the file upload facility in Google Docs. It does not currently (2010-09-05 14:13 BST) work in Firefox.

When I "float" the mouse pointer around the "Select files to upload" hyperlink, the hand-pointer appears only when the mouse-pointer is above or below the link -- not on the link.

And nothing happens when I click, whether above, below, or on the link. So I still can't upload files in Firefox (it does work in IE8 and Google Chrome, but not in Firefox 3.6.8).

This relates to using the file upload facility in Google Docs. It does not currently (2010-09-05 14:13 BST) work in Firefox. When I "float" the mouse pointer around the "Select files to upload" hyperlink, the hand-pointer appears only when the mouse-pointer is above or below the link -- not on the link. And nothing happens when I click, whether above, below, or on the link. So I still can't upload files in Firefox (it does work in IE8 and Google Chrome, but not in Firefox 3.6.8).

All Replies (3)

Ryan
Ryan
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Try clearing your cookies and the cache. This may fix your problem. You can find instructions about how to perform each of these steps in the links below. 1. Clearing Your Cookies 2.Clearing Your Cache

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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There were issues a while back with uploading files to Google Docs, but those should have been fixed now.

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

PSedgwick
PSedgwick Question owner
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Hi all,

Please see thread here:

http://www.google.com/support/forum/p/Google+Docs/thread?fid=452e3ff7a738835400048f8572bb5a21&hl=en