Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot enlarge or change thumbnail images on ebay regardless of what browser i use ff and ie . Im using window 7

  • 3 replies
  • 38 have this problem
  • 4 views
  • Last reply by Eighthnote

more options

I think i have tried everything that has been posted on chats and on mozilla help . I just cannot enlarge an image or change the thumbnail view on ebay items. People state that if they use IE it will work . Well I cant do it in IE either . I tried chrome also same . Everything else on ebay works fine. I have emptied my cache, made sure java is enabled, I uninstalled adblock plus ? Nothing seems to work . Im not sure when this started . I think it may hav been when i updated to the newest firefox?, but some say it it is ebays new format that is causing the problem in firefox, but again they also say that if you use another browser you will be fine , and that is not true in my case. ......Any suggestions would be appreciated . I am not a computer expert by any means so please explain it like im a 7 year old.....Thanks

URL of affected sites

http://cgi.ebay.com/HEREND-HUNGARY-TEAPOT-/220639288776?cmd=ViewItem&pt=LH_DefaultDomain_0&hash=item335f205dc8

I think i have tried everything that has been posted on chats and on mozilla help . I just cannot enlarge an image or change the thumbnail view on ebay items. People state that if they use IE it will work . Well I cant do it in IE either . I tried chrome also same . Everything else on ebay works fine. I have emptied my cache, made sure java is enabled, I uninstalled adblock plus ? Nothing seems to work . Im not sure when this started . I think it may hav been when i updated to the newest firefox?, but some say it it is ebays new format that is causing the problem in firefox, but again they also say that if you use another browser you will be fine , and that is not true in my case. ......Any suggestions would be appreciated . I am not a computer expert by any means so please explain it like im a 7 year old.....Thanks == URL of affected sites == http://cgi.ebay.com/HEREND-HUNGARY-TEAPOT-/220639288776?cmd=ViewItem&pt=LH_DefaultDomain_0&hash=item335f205dc8

All Replies (3)

more options

I have the exact same problem

WTF is going on!!!! - it happened after the update.

more options

I had precisely this problem and even though I updated Java to the current version it persisted. I solved it by checking the add on Java Console in the brower and I found that I had two - an earlier version was still there as well as the current. I uninstalled it and everything worked perfectly.

In FF click tools, add ons and then scroll down and see if you have two Java consoles and uninstall the one with the lower version number.

there is great feeling of achievement when it actually works!!

more options

I have this exact same issue. Has anyone come up with the answer? Running Windows 7 64 bit system but using the 32 bit browsers for this solved my streaming audio and flashplayer issues also.