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File downloads disappear after I completely close the Firefox browser

Posted

After I updated to 3.6.6, whenever I save a file to my computer, it stays there until I completely close the Firefox browser. The file disappears after that. Before 3.6.6, everything worked fine and I didn't experience this issue. I've also checked with my anti-virus program and this will not happen when I download from Internet Explorer. I'm using Windows 7 Prof. as the operating system. Thanks.

This happened

Every time Firefox opened

== I updated to 3.6.6

After I updated to 3.6.6, whenever I save a file to my computer, it stays there until I completely close the Firefox browser. The file disappears after that. Before 3.6.6, everything worked fine and I didn't experience this issue. I've also checked with my anti-virus program and this will not happen when I download from Internet Explorer. I'm using Windows 7 Prof. as the operating system. Thanks. == This happened == Every time Firefox opened == I updated to 3.6.6

Additional System Details

Installed Plug-ins

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  • Shockwave Flash 10.1 r53
  • iTunes Detector Plug-in
  • Windows Activation Technologies Plugin for Mozilla
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6

More Information

Application Basics
Name
Firefox
Version
3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Norton IPS
1.0
true
{8545daff-ad1e-493f-a37e-eed1ac79682b}
Norton Toolbar
3.7.2
true
{7BA52691-1876-45ce-9EE6-54BCB3B04BBC}
Modified Preferences
Name
Value
browser.history_expire_days.mirror
180
browser.history_expire_days_min
0
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.igoogle.com
browser.startup.homepage_override.mstone
rv:1.9.2.6
extensions.lastAppVersion
3.6.6
network.cookie.cookieBehavior
1
network.cookie.prefsMigrated
true
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.offlineApps
true
privacy.clearOnShutdown.passwords
true
privacy.clearOnShutdown.sessions
false
privacy.clearOnShutdown.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
security.warn_viewing_mixed
false

cor-el
  • Top 10 Contributor
  • Moderator
17414 solutions 157306 answers

To what location do you download the files? Did you try another location?

It is possible that cleanup or anti-virus software is removing the files, so check that as well.

To what location do you download the files? Did you try another location? It is possible that cleanup or anti-virus software is removing the files, so check that as well.

Question owner

My downloads go into My Documents usually and I've tried downloading them straight to my desktop. I've also checked my anti-virus software to see if it was removing files, but it isn't. Like I said earlier, it works fine using IE.

My downloads go into My Documents usually and I've tried downloading them straight to my desktop. I've also checked my anti-virus software to see if it was removing files, but it isn't. Like I said earlier, it works fine using IE.
cor-el
  • Top 10 Contributor
  • Moderator
17414 solutions 157306 answers

You can try to move the files to a different location before closing Firefox.

You can use Process Monitor to see which program removes the file. http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

You can try to move the files to a different location before closing Firefox. You can use Process Monitor to see which program removes the file. http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

Question owner

The downloads will not disappear if I move them after I downloaded them and then close Firefox. Looking at the Process Monitor all I could find was explorer.exe that has anything to do with the file i downloaded, but I'm not sure what I'm looking at is right.

The downloads will not disappear if I move them after I downloaded them and then close Firefox. Looking at the Process Monitor all I could find was explorer.exe that has anything to do with the file i downloaded, but I'm not sure what I'm looking at is right.
cor-el
  • Top 10 Contributor
  • Moderator
17414 solutions 157306 answers

See also https://developer.mozilla.org/en/Download_Manager_preferences

You can check: browser.helperApps.deleteTempFileOnExit

See also https://developer.mozilla.org/en/Download_Manager_preferences You can check: browser.helperApps.deleteTempFileOnExit

Question owner

Any computer windows 7 firefox 3.6.6 It will do it too very frustrated

Any computer windows 7 firefox 3.6.6 It will do it too very frustrated

Question owner

Yeah, I've tried everything cor-el suggested and it still does it. Thank you for your help, but I think I'm going to give up for now and just use IE to download or just move the file to a different location before closing the Firefox browser.

Yeah, I've tried everything cor-el suggested and it still does it. Thank you for your help, but I think I'm going to give up for now and just use IE to download or just move the file to a different location before closing the Firefox browser.
cor-el
  • Top 10 Contributor
  • Moderator
17414 solutions 157306 answers

Do the files disappear immediately after closing Firefox or only at a later time?

Do the files disappear immediately after closing Firefox or only at a later time?

Question owner

The files disappear 1 or 2 seconds after closing Firefox if I have them in my download path.

The files disappear 1 or 2 seconds after closing Firefox if I have them in my download path.

Question owner

I did discover that when the file finishes downloading in Firefox ... it takes forever to finish the scanning for viruses process compared to all my other computers. They all have the exact same anti-virus software and Firefox version 3.6.6.

I did discover that when the file finishes downloading in Firefox ... it takes forever to finish the scanning for viruses process compared to all my other computers. They all have the exact same anti-virus software and Firefox version 3.6.6.

Question owner

Hello,

I have an update ... I went into about:config and switched the browser.download.manager.scanwhendone to false. This did the trick and the files will not disappear when I close the browser now. My question now is why? Thanks!

Hello, I have an update ... I went into about:config and switched the browser.download.manager.scanwhendone to false. This did the trick and the files will not disappear when I close the browser now. My question now is why? Thanks!

Question owner

Reset Internet Explorer. Reinstalled Firefox. Modified add-ons. Reinstalled Norton Internet Security. Modified gateway. Modified Windows DFS Replication Service.

Still have this problem.

Anything to do with Windows Update?

Reset Internet Explorer. Reinstalled Firefox. Modified add-ons. Reinstalled Norton Internet Security. Modified gateway. Modified Windows DFS Replication Service. Still have this problem. Anything to do with Windows Update?

Question owner

Vincent,

I think the problem is Norton. I have Norton Security Suite and I discovered that if you have a setting called "Microsoft Office Automatic Scan" turned on, anything I download using the Firefox browser will disappear.

I don't know if this is the same problem as you, but this can be a test to see if it is Norton:

Go into about:config and set

browser.download.manager.scanwhenDone to false.

This will disable the virus scan after the download is complete. I noticed that my virus scanning took a ridiculous amount of time to do after each download. If it is this, it is a setting in Norton that is causing it. Be sure to set it to true again after the test.

Vincent, I think the problem is Norton. I have Norton Security Suite and I discovered that if you have a setting called "Microsoft Office Automatic Scan" turned on, anything I download using the Firefox browser will disappear. I don't know if this is the same problem as you, but this can be a test to see if it is Norton: Go into about:config and set '''browser.download.manager.scanwhenDone''' to false. This will disable the virus scan after the download is complete. I noticed that my virus scanning took a ridiculous amount of time to do after each download. If it is this, it is a setting in Norton that is causing it. Be sure to set it to true again after the test.

Question owner

Hi Kai,

You are right. When Microsoft Office Automatic Scan is on, downloads disappear when Firefox is closed.

Download Insight Notifications of Norton Internet Security normally provide reputation information of exe file downloads. No notifications appear after downloads (IE & Firefox). Downloaded files can be manually verified.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Really-slow-scans-and-no-Insight-popups-in-FF3-6-6/m-p/247599

Software update required.

Hi Kai, You are right. When Microsoft Office Automatic Scan is on, downloads disappear when Firefox is closed. Download Insight Notifications of Norton Internet Security normally provide reputation information of exe file downloads. No notifications appear after downloads (IE & Firefox). Downloaded files can be manually verified. http://community.norton.com/t5/Norton-Internet-Security-Norton/Really-slow-scans-and-no-Insight-popups-in-FF3-6-6/m-p/247599 Software update required.

Question owner

Update the drivers for network adapters. Then, you can turn on "Microsoft Office Automatic Scan".

Download Insight Notifications by Norton Internet Security don't seem to work properly yet.

Update the drivers for network adapters. Then, you can turn on "Microsoft Office Automatic Scan". Download Insight Notifications by Norton Internet Security don't seem to work properly yet.

Question owner

Sorry, updating drivers for network adapters don't seem to be the solution. File downloads can be successful without turning off "Microsoft Office Automatic Scan" under rare conditions only. Most of the time downloads will disappear after Firefox is closed.

Turning off "Microsoft Office Automatic Scan" is still the best solution.

I am using Windows Vista.

Sorry, updating drivers for network adapters don't seem to be the solution. File downloads can be successful without turning off "Microsoft Office Automatic Scan" under rare conditions only. Most of the time downloads will disappear after Firefox is closed. Turning off "Microsoft Office Automatic Scan" is still the best solution. I am using Windows Vista.

Question owner

Vincent & Kai, thanks for your research. I have Win7 64bit and have had the same exact problems with downloaded files disappearing after closing FF. I had just recently purchased and installed Norton IS 17.7.0.12 which is when this problem started. I turned off the MS Office Auto Scan and now my files remain after closing FF. Thanks again for your help. I will update my NIC drivers and see if I can use that option again.

Vincent & Kai, thanks for your research. I have Win7 64bit and have had the same exact problems with downloaded files disappearing after closing FF. I had just recently purchased and installed Norton IS 17.7.0.12 which is when this problem started. I turned off the MS Office Auto Scan and now my files remain after closing FF. Thanks again for your help. I will update my NIC drivers and see if I can use that option again.

Question owner

Same problem!

Same problem!
Droog1912 0 solutions 1 answers

Helpful Reply

I also have this problem. It started this morning after enabling MS Office Auto Scan, and fortunately I found this post.

I didn't see anything about it on the Norton Community forums, so I reported it there.

I also have this problem. It started this morning after enabling MS Office Auto Scan, and fortunately I found this post. I didn't see anything about it on the Norton Community forums, [http://community.norton.com/t5/Norton-Internet-Security-Norton/quot-Microsoft-Office-Automatic-Scan-quot-deletes-Firefox/td-p/264641 so I reported it there].
melmel2200 0 solutions 1 answers

I have this same problem. So I moved the file out of the downloads folder (or whatever folder your downloads are located) to a different location. Then I changed the name of the file. Just to be safe I also made a copy of the file. When I closed firefox neither file disappeared.

I have this same problem. So I moved the file out of the downloads folder (or whatever folder your downloads are located) to a different location. Then I changed the name of the file. Just to be safe I also made a copy of the file. When I closed firefox neither file disappeared.