Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

File downloads disappear after I completely close the Firefox browser

  • 22 replies
  • 139 have this problem
  • Last reply by AKXFalcon

more options

After I updated to 3.6.6, whenever I save a file to my computer, it stays there until I completely close the Firefox browser. The file disappears after that. Before 3.6.6, everything worked fine and I didn't experience this issue. I've also checked with my anti-virus program and this will not happen when I download from Internet Explorer. I'm using Windows 7 Prof. as the operating system. Thanks.

This happened

Every time Firefox opened

== I updated to 3.6.6

All Replies (2)

more options

I have this problem also. I had it with FF3.6.21 and so i tried 6.0.1 but the files still disappear upon closing FF. I tried turning off My Norton Internet Security as suggested above, but files still disappear.

I don't have MS Office so I presume I don't have MS Office Auto Scan, also mentioned above.

Any other ideas?

more options

' the SOLUTION which i got thanks to what someone else said was to disable the auto scan in firefox. to do this you have to type in "about:config" in the address bar then click the i'll be safe or something button, then type in "" in the filter bar near the top one option should show up that says true under the value double click it and it should then say false and also all the text should go bold.

  • # this was all i had to do to make it work and all files where downloading fine after. hope this helps someone.


  1. 1
  2. 2