Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot permanently accept a certificate exception

  • 2 replies
  • 123 have this problem
  • 3 views
  • Last reply by cor-el

AnonymousUser
AnonymousUser
more options

I can add an exception for a certificate, but I have to do it every time I visit certain sites. The "permanently accept" tick box is grayed out and I cannot select it. Any suggestions?

Using FF 3.6.6 and Windows 7.

Never had this problem until I upgraded to this version of FF, and can't find how to turn that option back on. I even installed a plug-in (Perspectives) that didn't help with the one site that I use all the time .

I can add an exception for a certificate, but I have to do it every time I visit certain sites. The "permanently accept" tick box is grayed out and I cannot select it. Any suggestions? Using FF 3.6.6 and Windows 7. Never had this problem until I upgraded to this version of FF, and can't find how to turn that option back on. I even installed a plug-in (Perspectives) that didn't help with the one site that I use all the time .

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that you not run Firefox in Private Browsing - Use Firefox without saving history mode. In Private Browsing mode some menu items are disabled (grayed) and some features like visited links and others are disabled and not working. You are in Private Browsing mode if you see "Tools > Stop Private Browsing".

See Private Browsing - Use Firefox without saving history and http://kb.mozillazine.org/Issues_related_to_Private_Browsing

You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History" To see all History settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history UnCheck: [[ ] "Automatically start Firefox in a private browsing session"

AnonymousUser
AnonymousUser Question owner
more options

i cannot add certification, I allow to add it, but the window doesn´t close. I imported a root certificate, but I could not install it. please help