Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox does not load website

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

AnonymousUser
AnonymousUser
more options

I have tried since last night (2010 June 25, 20:00 CST) to get onto the Atmos Energy website without any luck. The browser indicates that data is being transferred but nothing visibly loads. The browser also indicates it is waiting on the Atmos Energy website but eventually times out.

URL of affected sites

http://www.atmosenergy.com

I have tried since last night (2010 June 25, 20:00 CST) to get onto the Atmos Energy website without any luck. The browser indicates that data is being transferred but nothing visibly loads. The browser also indicates it is waiting on the Atmos Energy website but eventually times out. == URL of affected sites == http://www.atmosenergy.com

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies" --- Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You can use "Disable all add-ons" on the Safe mode start window to disable all extensions. You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

AnonymousUser
AnonymousUser Question owner
more options
-) I cleared the cache and reset the cookies, looks like it's back up again. I was able to get into the website successfully. Thanks for your help cor-el! This browser is still the tops in my honest opinion.