Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot access internet unless canon wi fi printer is switched on

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by Morbus

AnonymousUser
AnonymousUser
more options

I cannot access the internet unless my new canon wifi printer is switched on. This applies to all 3 pc's where I have loaded the canon software. Is this a Firefox software problem or a canon one? I normally only switch on the printer when I know I will need it - to save the ink it wastes on start up.

This happened

Every time Firefox opened

I cannot access the internet unless my new canon wifi printer is switched on. This applies to all 3 pc's where I have loaded the canon software. Is this a Firefox software problem or a canon one? I normally only switch on the printer when I know I will need it - to save the ink it wastes on start up. == This happened == Every time Firefox opened

All Replies (3)

Morbus
Morbus
more options

Hello Maunder.

If this behavior applies to all internet connecting software (like browsers, updaters, downloaders, IM clients, email clients, etc.), then it's either a problem with the printer's software or with Windows 7. In any case, it's definitely not Firefox's. If it's only Firefox that's having problems, please say so, and we'll look at it.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to reset the print prefs on the about:config page.

See http://kb.mozillazine.org/Problems_printing_web_pages

AnonymousUser
AnonymousUser Question owner
more options

I have posted the same question to Canon and am waiting their reply.