Problems getting Optimum email
Went into Thunderbird-64 on a Win 7-64 box Monday and sent some emails noticing that it had upgraded itself to Version 115.3.1 .As the day wore on, I noticed that I was getting any new e-mails so I logged into the ISPs web site and saw several emails sitting in my in-box. Went back to TB and tried downloading them and nothing,no warning messages,no indication of a problem, no pop-ups. Rebooted and tried again. No luck
Port is set to 587. Any suggestions ?
Modified by Wayne Mery
All Replies (5)
Clarification:
Talked to Tech Support earlier .... I have 2 computers in the same room. As everything is identical in the settings, do not understand why PC No. 1 stopped working. Everything is identical settings wise. Optimum gives out a telephone for Thunderbird support, as expected it was not functional :)
PC No. 1 - Can not receive e-mails since 3:42 on 09/29
Account Settings: Server Type: POP Mail Server Server Name: mail.optimum.net Port: 995 Default: 995 Use name: thehusband Connection Security: SSL/TSL Authentication: Normal Password
Outgoing Server Settings:
Description: thehusband
Server Name: mail.optimum.net
Port: 587 default: 587
Connection Security: None
Authentication Method: Password, transmitted insecurely
User Name: nayloren
PC No. 2 - Just fine
Account Settings: Server Type: POP Mail Server Server Name: mail.optimum.net Port: 995 Default: 995 Use name: thewife Connection Security: SSL/TSL Authentication: Normal Password
Outgoing Server Settings: Description: ickus98 Server Name: mail.optimum.net Port: 587 default: 587 Connection Security: None Authentication: method: Password,transmitted insecurely User Name: thewife
Modified by JackNaylorPE
OK edited a reply and it disappeared
Talked to Optimum Tech Support earlier .... I have 2 computers in the same room. As everything is identical in the settings, do not understand why PC No. 1 stopped working downloading inbox but I can still send out. Everything is identical settings wise. The support tech gave me a number for Thunderbird support,it is non functional
PC No. 1 - Can not receive e-mails since 3:42 on 09/29
Account Settings: Server Type: POP Mail Server Server Name: mail.optimum.net Port: 995 Default: 995 Use name: thehusband Connection Security: SSL/TSL Authentication: Normal Password
Outgoing Server Settings:
Description: thehusband
Server Name: mail.optimum.net
Port: 587 default: 587
Connection Security: None
Authentication Method: Password, transmitted insecurely
User Name: thehusband
PC No. 2 - Just fine
Account Settings: Server Type: POP Mail Server Server Name: mail.optimum.net Port: 995 Default: 995 Use name: thewife Connection Security: SSL/TSL Authentication: Normal Password
Outgoing Server Settings: Description: thewife Server Name: mail.optimum.net Port: 587 default: 587 Connection Security: None Authentication: method: Password,transmitted insecurely User Name: thewife
What is the antivirus on the 2 computers?
See http://forums.mozillazine.org/viewtopic.php?p=14962639#p14962639
for a set of working settings.
Kaspersky ... as it has been for the last 4-5 years,no change and no updates ...and same problem when disabled. However since then. I can not send or receive and wants a password ...when typed in,it just get the spinning arrow thing. As for the settings link ...I used several of those to check before posting.However,over there I could not use the same login information as it says username is outdated...it's not outdated here.
Anyone ? Again the settings used are the ones I took off links in this forum... AV was disabled so that's not it.