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I lost my sync info

  • 2 replies
  • 0 have this problem
  • 6 views
  • Last reply by jonzn4SUSE

poloskal
poloskal
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I reinstalled my Windows and then wanted to log in to my Firefox account but I forgot my password, when i recovered it all of my data we're gone, I didn't know that it would erase my data. Can I somehow get it back?

I reinstalled my Windows and then wanted to log in to my Firefox account but I forgot my password, when i recovered it all of my data we're gone, I didn't know that it would erase my data. Can I somehow get it back?

All Replies (2)

Dropa
Dropa
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Sync isn't designed for backup it's sync data between devices and computer only. If there no other device the reset password can remove all sync data leaving nothing to recover. Changing password sync Firefox account will delete all data if that wasn't hard backup data.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Take a look at this similar thread and see if the answer from jscher2000 about the C:\Windows.old folder helps. https://support.mozilla.org/en-US/questions/1419930#answer-1597236