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Server Settings for Norwegian email

  • 5 replies
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  • 25 views
  • Last reply by RonSH

RonSH
RonSH
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NextGenTel who provide email addresses @broadpark.no have a link to Mozilla for advice on T'bird. The link unfortunately provides no information.

Emails can be received but not sent ... though no changes have been made in T'bird ... Version 102.13.0. Webmail to @broadpark is functioning correctly and the password is correct. The message on T'bird when attempting to Send is: Unable to authenticate to Outgoing Server smtp.broadpark.no I really do not understand and would appreciate help ... I do not want to reinstall @broadpark which perhaps may result in the loss of many emails and even further confusion!

Thank you

NextGenTel who provide email addresses @broadpark.no have a link to Mozilla for advice on T'bird. The link unfortunately provides no information. Emails can be received but not sent ... though no changes have been made in T'bird ... Version 102.13.0. Webmail to @broadpark is functioning correctly and the password is correct. The message on T'bird when attempting to Send is: ''Unable to authenticate to Outgoing Server smtp.broadpark.no'' I really do not understand and would appreciate help ... I do not want to reinstall @broadpark which perhaps may result in the loss of many emails and even further confusion! Thank you

Chosen solution

If the settings are correct and sending works intermittently, it suggests there's some external factor or app that interferes, such as antivirus, VPN. Try running Windows in safe mode to test if any startup apps (bypassed in safe mode) are affecting TB performance.

You might also try adding the account to the W10 Mail app, to see if the same intermittent failures occur (which would confirm the issue isn't with any particular mail app).

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All Replies (5)

sfhowes
sfhowes
  • Top 25 Contributor
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This page indicates the settings for the outgoing server are:

smtp.broadpark.no on port 587, STARTTLS security, authentication = normal password, User Name = email address.

Account Settings, Outgoing Server (SMTP)

RonSH
RonSH Question owner
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Thanks for prompt reply. Settings are correct. I will follow up with ISP NextGenTel who provide this email service.

RonSH
RonSH Question owner
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Reinstalled account which functioned initially but keeps failing. All settings are correct as confirmed by the ISP, NextGentel. PC is still on Windows 10. Are there any known T'bird issues that could be affecting 'Send' with this ISP?

sfhowes
sfhowes
  • Top 25 Contributor
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Chosen Solution

If the settings are correct and sending works intermittently, it suggests there's some external factor or app that interferes, such as antivirus, VPN. Try running Windows in safe mode to test if any startup apps (bypassed in safe mode) are affecting TB performance.

You might also try adding the account to the W10 Mail app, to see if the same intermittent failures occur (which would confirm the issue isn't with any particular mail app).

RonSH
RonSH Question owner
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Thanks for further advice. I have solved for now by changing password authentication and am awaiting any reply from NGT to confirm that settings are now correct. It is obviously not a failure of T'bird but rather communication with the ISP. I have marked 'Solved'.