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the CC doesn't match the on screen action...it's as much as a minute off

fengelman1
fengelman1
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watching amazon prime, on firefox....the CC is way off the scene it's fine using other browsers

watching amazon prime, on firefox....the CC is way off the scene it's fine using other browsers

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Medhasree Suram
Medhasree Suram
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Hello,

Thank you for reaching out to the Firefox Support Forum. I understand that you are experiencing an issue with closed captions (CC) on Amazon Prime while using Firefox. I'll be glad to assist you with this.

Based on your description, it seems that the closed captions are not synchronized with the on-screen action and are delayed by up to a minute. This issue appears to be specific to Firefox, as you mentioned that it works fine on other browsers.

To troubleshoot this problem, I recommend trying the following steps:

Clear your browser cache: Sometimes, outdated cache files can cause issues with website functionality. You can clear the cache by going to the Firefox menu (three horizontal lines) > Options > Privacy & Security > Cookies and Site Data > Clear Data. Make sure to select "Cached Web Content" and click "Clear."

Disable browser extensions: Certain browser extensions or add-ons can interfere with website features. Try disabling any extensions you have installed and then check if the issue persists. You can disable extensions by going to the Firefox menu > Add-ons > Extensions.

Update Firefox: Make sure you have the latest version of Firefox installed. You mentioned using Firefox 114.0 or 114.0.2, so please check for any available updates and install them if necessary. You can update Firefox by going to the Firefox menu > Help > About Firefox.

Test in a new Firefox profile: Creating a new Firefox profile can help determine if the issue is related to your current profile. You can create a new profile by running Firefox with the command "firefox.exe -P" in the Windows Run dialog. Then, follow the instructions to create a new profile, and test Amazon Prime with closed captions in the new profile.

If none of the above steps resolve the issue, please provide additional details such as the specific version of Windows 10 you are using and any other relevant information. This will help us further investigate the problem and provide you with a more accurate solution.

I hope these suggestions help in resolving the closed caption synchronization issue you are facing. If you have any further questions or need additional assistance, please don't hesitate to ask.

Best regards, Firefox Support Volunteer