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All firefox pages, including the setting pages, appear blank

palomavaquero65
palomavaquero65
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I have read the responses about pages white and I have tried every advices (clean cache, historial,... reinstall the last version, install a before version, nothing works. Please, I need help because I would like to continue using Firefox. Thanks

I have read the responses about pages white and I have tried every advices (clean cache, historial,... reinstall the last version, install a before version, nothing works. Please, I need help because I would like to continue using Firefox. Thanks

Chosen solution

Do you think this is a problem with the color scheme -- white text on a white background -- or is the page not actually loading?

There is an occasional situation where Firefox is mostly dead from the address bar down. You may see an error about a a missing VCRUNTIME140_1.DLL file. This occurs when a program installer or uninstaller messes with certain shared Microsoft files, and it's fatal to Firefox being able to start new content processes (to show web pages).

If you think that might be the problem, you can (re)run Microsoft's installer for the VC Runtime files:

(A) Open https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-160#visual-studio-2015-2017-2019-and-2022

(B) In the "Visual Studio 2015, 2017, 2019, and 2022" section of the article, download the installer for your system:

  • 64-bit Windows: the "X64" download
  • 32-bit Windows: the "X86" download

(C) Run that installer and restart Windows.

Any improvement?

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All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Chosen Solution

Do you think this is a problem with the color scheme -- white text on a white background -- or is the page not actually loading?

There is an occasional situation where Firefox is mostly dead from the address bar down. You may see an error about a a missing VCRUNTIME140_1.DLL file. This occurs when a program installer or uninstaller messes with certain shared Microsoft files, and it's fatal to Firefox being able to start new content processes (to show web pages).

If you think that might be the problem, you can (re)run Microsoft's installer for the VC Runtime files:

(A) Open https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-160#visual-studio-2015-2017-2019-and-2022

(B) In the "Visual Studio 2015, 2017, 2019, and 2022" section of the article, download the installer for your system:

  • 64-bit Windows: the "X64" download
  • 32-bit Windows: the "X86" download

(C) Run that installer and restart Windows.

Any improvement?

palomavaquero65
palomavaquero65 Question owner
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Thank you so much!! That was the problem!