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Lost all my sync data after installing new Windows

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

aounshah86.as
aounshah86.as
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i install new windows and after installing when i log in to my account on firefox it dint backup my bookmarks and everything . i have so much important bookmark was saved and for over 6+ months effort . can anyone tell me how i can recover it or how can i contact firefox chat agent

i install new windows and after installing when i log in to my account on firefox it dint backup my bookmarks and everything . i have so much important bookmark was saved and for over 6+ months effort . can anyone tell me how i can recover it or how can i contact firefox chat agent

All Replies (2)

Dropa
Dropa
  • Top 10 Contributor
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Sync is not for backing data. If you didn't backup your bookmark then there is nothing since Windows most likely wiped everything clean.

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cor-el
cor-el
  • Top 10 Contributor
  • Moderator
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Did you possibly reset the password of the Sync account because you forgot the password?

Resetting the password for the Firefox Account will remove all data stored on the Sync server because this password is used to encrypt your data before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.

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