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Email password

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Matt

psnyder2
psnyder2
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I never used a password for Thunderbird email, however, I recently uploaded a Norton recommended driver change and now I cannot Get Messages or send because it asks for a password. I never established a password so I have no idea how to get past this security. How can I change my password if I don't know the original password? I even tried deleting Thunderbird and redownloaded it, but the same message appears. Help!

Thank you,

I never used a password for Thunderbird email, however, I recently uploaded a Norton recommended driver change and now I cannot Get Messages or send because it asks for a password. I never established a password so I have no idea how to get past this security. How can I change my password if I don't know the original password? I even tried deleting Thunderbird and redownloaded it, but the same message appears. Help! Thank you,

All Replies (1)

Matt
Matt
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  • Top 10 Contributor
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generally Thunderbird saves your passwords and uses them as required to get and send mail. When something breaks the process it asks for a password. I would be looking to Norton as a probably cause of failure. Most likely their software firewall which will routinely block Thunderbird post and point update (monthly)